Angela Foster
CHICAGO,IL
Summary
Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager II-GBV/Rapid Re-Housing Program
Ambassador for Children and Families
Chicago, Illinois
03.2024 - Current
- Provide resources, referrals, and follow-up for household members to meet families’ comprehensive needs, and advocate on behalf of participants to ensure they receive needed services.
- Provide coaching, case management, and other supportive services to make progress on their goal-based action plans, including working with partners and children. Maintain regular contact, including visits to participants' apartments.
- Compiled reports on cases, and submitted them to supervisors as required.
- Provided crisis intervention support to clients facing urgent situations or challenges.
- Identified barriers to client success, and developed strategies to overcome them.
- Monitored client progress through regular follow-ups and case reviews.
- Offered emotional support through active listening and compassionate communication skills.
- Maintained detailed records regarding client progress and treatment plans using an electronic database system.
Housing Specialist
GB Consulting
Chicago, Illinois
02.2024 - 03.2025
- Maintained accurate records and documented client data in company databases.
- Facilitated communication between landlords, tenants, social service providers, government agencies, legal representatives.
- Created and Uploaded Documents and also create case notes to to several required systems such as Yardi and SharePoint
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Responsible for determining a walk-in customer’s specific service needs upon entry to the office and routing the customer appropriately and efficiently
- Provides assistance and guidance upon request to Participants and Owners on the web portals, websites and other computer programs that provide direct service to Housing Choice Voucher clients
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Assisted clients in completing housing applications and securing necessary documentation.
Call Center Agent
The Chicago Lighthouse
Chicago, Illinois
12.2023 - 11.2024
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Gathered Information from callers while navigating through three or more computer systems to review information and respond appropriately to callers empathetically while prioritizing their needs
- Answered incoming calls from IDES customers and provided assistance with password resets, scheduling assistance, direct deposit questions, and other customer service related issues
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries also Maintained records of customer interactions, comments, and complaints.
Customer Service Representative
GB Consulting Group
Chicago, Illinois
11.2023 - 02.2024
- Understand and Respond To Emails received for Chicago Housing Authority from Landlords and Tenants as well as answer non program related questions or direct them to the appropriate party
- Created and Uploaded Documents and also create case notes to to several required systems such as Yardi and SharePoint
- Performed quality assurance checks on emails before they were sent out.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
General Manager of Operations
Spirits Beverage Depot
Chicago, Illinois
01.2017 - 01.2024
- Recruited and hired qualified candidates to fill open positions.
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
Some College (No Degree) -
Southern Illinois University Carbondale
Carbondale, ILSkills
- Customer Service
- Multitasking and Organization
- Verbal and Written Communication
- Case Documentation
- IBIS/Citrix Software
- SAP/Calabrio/Davinci Software
- SharePoint/ SalesForce Usage
- Conflict resolution
- Section 8 administration
- Client assessment
- Housing applications
- Rent calculation
- Yardi software
- Affordable Housing Knowledge
- Housing quality standards
- Case management
- Crisis intervention
- Eligibility assessment
Certification
- 40 Hour Domestic Violence Training
Timeline
Case Manager II-GBV/Rapid Re-Housing Program
Ambassador for Children and Families
03.2024 - Current
Housing Specialist
GB Consulting
02.2024 - 03.2025
Call Center Agent
The Chicago Lighthouse
12.2023 - 11.2024
Customer Service Representative
GB Consulting Group
11.2023 - 02.2024
General Manager of Operations
Spirits Beverage Depot
01.2017 - 01.2024
Some College (No Degree) -
Southern Illinois University Carbondale
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