Summary
Overview
Work History
Education
Skills
Timeline
Intern

Danielle Henry

Kissimmee,FL

Summary

Compassionate Case Manager experienced in low income environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Proactive and resourceful with strong knowledge of community resources. Strong communicator with a passion for helping others. Adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

9
9
years of professional experience

Work History

Rapid Re-housing Case Manager

Hope Partnership
Kissimmee, Florida
08.2021 - Current
  • Coordinated program referrals for community-based resources.
  • Provided ongoing counseling to help patients deal with conditions and processes
  • Delivered social work services to homeless and low income individuals in community settings.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Prepared variety of different written communications, reports and documents to ensure smooth operations.

Juvenile Probation Officer

Florida Department Of Juvenile Justice
Orlando, FL
12.2018 - 07.2021
  • Collaborated with police detectives, child welfare organizations and district attorneys to resolve cases and protect juvenile individuals.
  • Investigated juveniles' activities, school attendance, and employment.
  • Transported and monitored offenders on probation and parole for compliance with court protocols.
  • Built relationships with defendants and offenders, assessing living conditions and case background information.
  • Coordinated and facilitated interventions with clients and service professionals.
  • Alerted law enforcement about probation violations.

Parenting Coach

Adolescent Life Coaching Center
Orlando, FL
12.2017 - 07.2021
  • Demonstrated strong knowledge of child development principles and suggested alternative parenting methods to suit individual family needs.
  • Engaged families in beneficial activities targeted at improving bonds and interactions.
  • Conducted home visits to assess family environment and provide resources to combat behavioral or environmental setbacks.

Child Protective Investigator

Florida Department Of Children & Families
Ocala, FL
02.2015 - 09.2017
  • Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
  • Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
  • Devised and implemented safety plans for children suspected as victims of abuse or neglect.
  • Documented all relevant information by filling out forms and completing case reports.

Education

Master of Arts - Social Work

Walden University
Minneapolis, MN
01.2024

MBA - Human Resources Management

University of Phoenix
Tempe, AZ
08.2011

Bachelor of Arts - Sociology

University of South Florida
Tampa, Fl
12.2007

Skills

  • Critical Thinking
  • Abuse and Neglect Investigation
  • Community Health Services
  • Crisis Resolution
  • Progress Monitoring
  • Problem Solving
  • Community Resource Referral
  • Service-Oriented
  • Relationship Building
  • Conflict Negotiation
  • Decision Making
  • Goal Setting
  • Microsoft Office
  • Work Planning and Prioritization

Timeline

Rapid Re-housing Case Manager

Hope Partnership
08.2021 - Current

Juvenile Probation Officer

Florida Department Of Juvenile Justice
12.2018 - 07.2021

Parenting Coach

Adolescent Life Coaching Center
12.2017 - 07.2021

Child Protective Investigator

Florida Department Of Children & Families
02.2015 - 09.2017

Master of Arts - Social Work

Walden University

MBA - Human Resources Management

University of Phoenix

Bachelor of Arts - Sociology

University of South Florida

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Danielle Henry