Cordell Allen
Bernalillo County
ALBUQUERQUE
1
Certification
8
years of professional experience
Analytical professional with expertise in client advocacy and problem-solving. Proficient in coordinating outreach initiatives and maintaining accurate documentation to ensure compliance and enhance service delivery across various support programs.
Work History
Housing Rapid Rehousing Specialist (Temp Assignmen
9 Months- Coordinated outreach efforts to engage residents in local initiatives and resources.
- Assisted in developing and implementing community programs to enhance public services.
- Maintained accurate records of community interactions and service outcomes.
- Supported data collection and analysis for program evaluation and reporting purposes.
- Collaborated with cross-functional teams to streamline operational processes within the department.
- Provided administrative support, including scheduling meetings and managing communications.
- Developed informational materials to promote programs and services available to the community.
- Contributed to training sessions for new staff on departmental procedures and best practices.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved team collaboration by initiating regular strategy meetings.
- Facilitated emergency housing and rental assistance processes, evaluating applicants for eligibility across a roster of 30 active clients.
- Reviewed applicant files and property documentation for HUD compliance, aiding housing services for over 1300 families and 1000 single applicants.
- Monitored quality control on vendor W-9 forms and compliance paperwork, collaborating with landlords to rectify discrepancies.
- Provided technical support and guidance to landlords and participants on housing policies, Section 8 procedures, and accommodation requests.
- Managed program files, addressed public inquiries, and resolved housing service complaints.
- Assisted in implementing program objectives and procedures in accordance with HUD and county standards.
- Handled sensitive information discreetly, maintaining confidentiality in records and decisions.
Substance Abuse Tech Lead
2 Years 2 Months- Assisted in developing individualized treatment plans tailored to specific client needs and circumstances.
- Monitored client behavior and progress during treatment sessions to ensure compliance with recovery plans.
- Facilitated group therapy sessions, promoting open dialogue and peer support among clients.
- Conducted intake assessments to evaluate clients' substance use history and mental health status.
- Maintained accurate documentation of client interactions and treatment progress in electronic health records system.
- Collaborated with multidisciplinary teams to coordinate care and improve service delivery for clients.
- Educated clients on recovery resources, coping strategies, and healthy lifestyle choices to promote long-term sobriety.
- Provided crisis intervention support, de-escalating situations and ensuring client safety during emergencies.
- Supported clients in their journey towards sustained recovery through active listening, empathetic understanding, constructive feedback, and ongoing encouragement.
- Helped clients navigate complex social service systems by providing guidance on available resources and advocating on their behalf when necessary.
- Established rapport with diverse clientele for better communication while addressing their individualized concerns around substance abuse issues.
- Ensured safe living environments through thorough inspections, compliance with regulations, and prompt reporting of any issues discovered.
- Promoted positive behavior change by reinforcing achievements and supporting clients'' personal growth in recovery.
- Maintained accurate client records to ensure continuity of care across different service providers within the facility or community support network.
- Contributed to a multidisciplinary team by providing valuable insight for comprehensive care planning and decisionmaking.
- Improved client outcomes through consistent monitoring, assessment, and documentation of progress in therapy sessions.
- Assisted clients in developing essential life skills such as time management, problem-solving, and healthy coping mechanisms for long-term success.
Substance Abuse Technician
1 Year 3 Months- Implemented individualized treatment plans for clients, enhancing recovery processes and outcomes.
- Monitored client behaviors and progress, ensuring adherence to treatment protocols and safety standards.
- Collaborated with multidisciplinary teams to coordinate care and support for individuals in recovery.
- Conducted intake assessments, gathering critical information to inform personalized treatment strategies.
- Facilitated group therapy sessions, promoting engagement and fostering a supportive environment for participants.
- Maintained accurate documentation of client interactions, ensuring compliance with regulatory requirements.
- Evaluated program effectiveness through feedback analysis, driving continuous improvement initiatives within the facility.
- Conducted regular drug screenings to monitor client adherence to treatment protocols, addressing non-compliance promptly to prevent setbacks in recovery progress.
- Assisted in the development of customized discharge plans, ensuring smooth transitions from residential facilities to outpatient care or community support programs.
Emergency Dispatcher
2 Years- Prioritized emergency response calls, ensuring rapid dispatch of police units to high-priority incidents.
- Coordinated communication between first responders and command staff to maintain situational awareness during emergencies.
- Developed and implemented operational protocols for effective call handling, improving response time consistency.
- Trained new dispatchers on system usage and emergency procedures, enhancing team performance and efficiency.
- Monitored radio communications to provide critical updates and support during ongoing operations in the field.
- Analyzed incident reports to identify trends and recommend improvements in dispatch processes and resource allocation.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
Corrections Officer
2 Years 3 Months- Enforced facility regulations and policies to maintain safety and security for inmates and staff.
- Conducted regular inspections of inmate housing units to identify potential safety hazards.
- Supervised inmate movements during recreation, meals, and visits to ensure compliance with protocols.
- Provided training and mentorship to new officers on procedures and emergency response techniques.
- Collaborated with medical staff to address inmate health concerns promptly and effectively.
- Developed incident reports detailing disturbances or violations for further review by management.
- Implemented conflict resolution strategies to de-escalate tense situations among inmates effectively.
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering the facility.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
Education
No Degree - Information And Communication Technology
Skills
Substance abuse
Addiction recovery
Detoxification assistance
Client advocacy
Motivational interviewing
Housing stability support
De-escalation methods
Expert problem solving
Problem-solving
Analytical thinking
Documentation management
Community resource navigation
Customer relations
Customer service
Teamwork and collaboration
Leadership qualities
Information documentation
Information gathering
Data entry proficiency
Attention to detail
Situational awareness
Crisis intervention
Emergency response
Quick response time
Analytical skills
Work under pressure
Emergency housing assistance
Verbal communication
Active listening
Communication skills
Critical thinking
Decision-making
Stress tolerance
Pressure management
Family support
Regulatory compliance
Risk mitigation
Client case management
Friendly
positive attitude
Crisis intervention strategies
Inmate oversight
Restraint techniques
Friendly
positive attitude
Attention to detail
Certification
Certification
- FEMA 100 - Emergency Management Institute (FEMA)
- FEMA 700 - Emergency Management Institute (FEMA)
- FEMA 200 - Emergency Management Institute (FEMA)
Timeline
Housing Rapid Rehousing Specialist (Temp Assignmen
Bernalillo County
10.2025 - CurrentRead More
Substance Abuse Tech Lead
Bernalillo County
05.2024 - CurrentRead More
Substance Abuse Technician
Bernalillo County
02.2023 - 05.2024Read More
Emergency Dispatcher
Navajo Nation Police Department
12.2020 - 12.2022Read More
Corrections Officer
Bernalillo County Metropolitan Detention Center
07.2018 - 10.2020Read More
New Mexico State University
No Degree from Information And Communication Technology
Read More