Janaya Jones
San Francisco
Summary
non-profit experience including Advocacy work and community awareness. Extensive experience advocating for the homeless population in San Francisco.
Overview
6
6
years of professional experience
Work History
Housing Navigator-Woman's Flexible Housing
Community Forward SF
San Francisco, CA
07.2024 - Current
- Assists housing and housing stabilization services as assigned throughout the process of locating and obtaining permanent supportive housing for individuals who identify as women.
- Assist participants in completing housing applications, including obtaining all documents necessary for a successful application, and being present during housing tours.
- Performing a housing-first and trauma-informed/harm-reduction model.
- Building long-term, trusting relationships with landlords.
- Having knowledge of landlord-tenant laws, fair housing laws.
Program Manager
Five keys San Francisco
06.2020 - 01.2024
- Provided leadership and direction in the development of short- and long-term plans; prepared data for studies, reports, and recommendations; coordinated site activities with other departments, organizations, and agencies as needed.
- Facilitated monthly and weekly staff meetings.
- Attended meetings with HSH and HSA to discuss upcoming new changes and client concerns.
- Managed and expanded partnerships with service providers for efficient implementation of programs at Mission Housing properties, acting as a liaison to community partners such as educational institutions, community-based organizations, government agencies, and other non-profit organizations.
Residential Housing Counselor (Graveyard)
San Francisco Safe House San Francisco
11.2021 - 08.2022
- Responsible for providing a safe and welcoming environment for clients, developing case plans according to the needs of each client, and providing ongoing support to clients as they work toward achieving goals.
- Recorded all activities, and completed a log report at the end of each shift.
- Document unusual and difficult incidents involving residents, or facility issues.
- Provided a safe, secure, and welcoming environment for residents at all times at the safehouse; check in with clients at least once per shift.
- Established a positive, supportive relationship with residents; provided basic care and supervision to residents to assure that health, nutritional, educational, and social needs are met.
- Facilitated groups and social activities for participants on topics such as wellness, recovery support, and healthy relationships.
Lead Case Manager
Providence Foundation
San Francisco, CA
03.2021 - 04.2022
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Advocated for the placement of patients into community-based treatment settings.
- I wrote reports outlining results to facilitate management decision-making.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Informed patients and families of treatment options, medications, and at-home care strategies.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Directed and trained highly qualified staff to manage time effectively while keeping guests content and comfortable.
- Oversaw employee supervision, client satisfaction, contract management, and daily work.
- Interviewed applicants, recommended individuals for hiring, and evaluated staff performance.
Assistant Property Manager
Mercy Housing California San Francisco
11.2019 - 05.2021
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
- Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses
- Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance
- Act as liaisons between on-site managers or tenants and owners
- Investigate complaints, disturbances and violations and resolve problems following management rules and regulations
- Lobby ambassador Action, Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Outreach Specialist
Heluna Health (SFHOT)
12.2018 - 01.2021
- Presented clients with information, referrals, and assistance accessing resources such as food, housing, and transportation.
- Collaborated with community-based organizations and key stakeholders to address community initiatives.
- Maintained outreach contacts in the organization's database to track progress toward base-building goals.
- Identified behaviors associated with substance abuse, and recognized signs of being under the influence of alcohol or drugs.
- Coordinated levels of care for patients seeking substance-abuse treatment.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelors Degree - Social And Philosophical Studies
San Francisco State University
San Francisco, CA01-2024
Skills
- Critical Thinking
- Advocacy
- Team Management
- Collections
- Substance Abuse
- Contract Management
- Management
- Human Services
- Communications
- Resource Utilization
- Workflows
- Date Entry
- Property Management
Timeline
Housing Navigator-Woman's Flexible Housing
Community Forward SF
07.2024 - Current
Residential Housing Counselor (Graveyard)
San Francisco Safe House San Francisco
11.2021 - 08.2022
Lead Case Manager
Providence Foundation
03.2021 - 04.2022
Program Manager
Five keys San Francisco
06.2020 - 01.2024
Assistant Property Manager
Mercy Housing California San Francisco
11.2019 - 05.2021
Outreach Specialist
Heluna Health (SFHOT)
12.2018 - 01.2021
Bachelors Degree - Social And Philosophical Studies
San Francisco State University