Robin Clark
Sunrise,FL
Summary
Experienced administrative professional with solid background in screening donors for procedures. Conducting painless finger sticks and accurately reading results. Good communication, interpersonal and organizational skills.
Overview
9
9
years of professional experience
Work History
Medical Screener
Octaphama Plasma
10.2023 - Current
- Registered new and current donors and conducted series of screening procedures to determine suitability for plasma donations.
- Conducted basic screening procedures to verify compliance with donation criteria.
- Opened and updated files with current donor information.
- Maintained clean, neat and properly sterilized work area.
Customer Service Trainer
Apex Call Centers
10.2021 - 09.2023
- Evaluated the effectiveness of current training methods, making adjustments as necessary to better align with company objectives and goals.
- Provided expert guidance on company policies and procedures, ensuring proper adherence among all customer service representatives.
- Created a positive learning environment by fostering open communication and constructive feedback during training sessions.
- Successfully on-boarded numerous new hires, providing comprehensive customer service training that led to higher retention rates.
Office Manager
Apex Call Centers
10.2021 - 09.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
Customer Service Lead
United Diabetic Supplies
03.2015 - 04.2020
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
GED -
Brewster Technical Center
Tampa, FL05.2005
Skills
- Patient confidentiality
- Maintaining safety
- Collecting vital signs
- HIPAA Compliance
Timeline
Medical Screener
Octaphama Plasma
10.2023 - Current
Customer Service Trainer
Apex Call Centers
10.2021 - 09.2023
Office Manager
Apex Call Centers
10.2021 - 09.2023
Customer Service Lead
United Diabetic Supplies
03.2015 - 04.2020
GED -
Brewster Technical Center
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