Robin Cole
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Crew Member and Cashier
Long John Silvers
05.2018 - Current
- Work a schedule handling numerous different duties including but not limited to cleaning cooking customer interaction and much more
- Taking customers orders in drive thru with proper computer an head set as well as face to face interaction handling company needs that include training new employees and dealing with customer concerns and complaints
Customer Service Representative
Straight Forward
01.2017 - 11.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Lead Supervisor
VONACHAN SERVICES
03.2013 - 09.2015
- Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges, and squeegees
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
- Polished glass surfaces and windows
- Washed, cleaned and disinfected water coolers
- Polished all metal hardware fixtures
- Operated power equipment tools such as backpack vacuums for up to 4 hours per shift
- Disinfected and mopped bathrooms to keep them sanitary and clean
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner
- Assigned appropriate cleaner to designated areas and checking to make sure area has been cleaned to the standards of the company
Sales Associate
Sears
02.2007 - 03.2009
- Seasonal work that turned long term greeted and guided customers to the things that they need and were looking for in the store handled and processed money for customers helped them with [paying bills etc
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Support Service Clerk
PCCEO HEAD START
08.2006 - 06.2008
- Exceptional interpersonal communication
- Client account management
- MS Office proficient
- Efficient multi-tasker
- Head Start programs
- Typing
- Customer service
- Writing skills
- Windows
- Front desk
- Operating systems
- Account management
Education
High School Diploma -
Excellent High School
Remote06-2012
Skills
- Exceptional interpersonal communication
- Client account management
- Effective leader
- MS Office proficient
- Staff training/development
- Typing
- Customer service
- Sales
- Hotel experience
- Time management
- Organizational skills
- Writing skills
- Microsoft Powerpoint
- Windows
- Front desk
- Operating systems
- Account management
Certification
Driver's License, 02/01/22, 06/01/25
Timeline
Crew Member and Cashier
Long John Silvers
05.2018 - Current
Customer Service Representative
Straight Forward
01.2017 - 11.2019
Lead Supervisor
VONACHAN SERVICES
03.2013 - 09.2015
Sales Associate
Sears
02.2007 - 03.2009
Support Service Clerk
PCCEO HEAD START
08.2006 - 06.2008
Driver's License, 02/01/22, 06/01/25
High School Diploma -
Excellent High School
Similar Profiles
Starla B StarksStarla B Starks
Area Coach at Long John SilversArea Coach at Long John Silvers
Jonathan EllisJonathan Ellis
Shift Leader at Long John Silvers A&WShift Leader at Long John Silvers A&W
Reiana Schultz-RileyReiana Schultz-Riley
Food Service Worker at A&W Long John SilversFood Service Worker at A&W Long John Silvers