Robin Coleman
Mesquite,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
HR Manager
Dallas County Protection and Patrol Services
Dallas, TX
08.2023 - Current
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Managed performance reviews, disciplinary actions and salary negotiations.
- Provided guidance on labor law regulations to ensure compliance with applicable laws.
- Responded promptly to employee inquiries about policies or procedures.
- Recruited applicants for vacancies to fill open positions with qualified staff.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
Document Control Specialist
Mr. Cooper Mortgage
Irving, TX
11.2015 - 12.2022
- Developed and implemented document control procedures to ensure compliance with company standards.
- Managed the release of confidential information in accordance with legal regulations.
- Prepared reports on document control activities as required by management.
- Ensured that documents met all quality requirements before being released for distribution or use.
- Analyzed existing workflow processes related to document control operations and identified opportunities for improvement.
- Provided technical assistance when needed in order to troubleshoot any issues related to document control operations.
Customer Service Representative
Nation Star Mortgage NSM
Irving, TX
11.2015 - 07.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Associate of Science - Biology
Paul Quinn College
Dallas, TX05.2009
Skills
- Recruitment and Staffing
- Employee Evaluations
- HRIS Software
- Staffing and Recruitment
- Company Policies
- New Employee Orientation
- Dispute Mediation
- Corrective Action Planning
- Succession Planning
- Labor Relations
- Employee Onboarding
- Policy Enforcement
- Performance Assessment
- Data Entry
- Paperwork Processing
- Inbound and Outbound Calling
- Upselling and Cross-Selling
- Complaint Resolution
- Product Knowledge
- Credit Card Payment Processing
- Customer Service
- Problem Resolution
- Typing Proficiency
- Proofreading
- Computer Proficiency
- Call Center Operations
- Document Control
- Microsoft PowerPoint
- Microsoft Excel
- High-Energy Attitude
- Multi-Task Management
- Reading Comprehension
- Project Assistance
- Electronic Document Preparation
- Workflow Management
- File Documentation
- Compliance Controls
- Document Distribution
References
References available upon request.
Timeline
HR Manager
Dallas County Protection and Patrol Services
08.2023 - Current
Document Control Specialist
Mr. Cooper Mortgage
11.2015 - 12.2022
Customer Service Representative
Nation Star Mortgage NSM
11.2015 - 07.2017
Associate of Science - Biology
Paul Quinn College