Summary
Overview
Work History
Education
Skills
Timeline
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ROBIN COOPER

The Bronx,NY

Summary

I am seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Devoted professional that proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

6
6
years of professional experience

Work History

Emergency Financial Specialist Housing Ambassador

Hyacinth Aids Foundation
Jersey City, NJ
01.2024 - 07.2024
  • Achieved success with helping customers / clients in need with utility assistance, and rental assistance
  • Effectively provided budgeting education and counseling and offers group sessions to clients
  • Successfully communicated with landlords of the customers to ensure that eviction is no longer an option
  • Received referrals from the State’s Housing Collaborative and follows up with homeless customers and placed in emergency hotels and assisted in finding them shelter or more stable housing.
  • Collaborated with cross-functional teams to develop strategic plans aligned with overall company objectives.

Leasing Agent

Middlesex Management
Bloomfield, NJ
06.2023 - 01.2024
  • Successfully nurtured leads to current tenants on a month-to-month basis, by using CRM (prospecting, lead qualification, and I have a proven track record of high conversion rates).
  • Conducted apartment tours, answered questions, and highlighted selling features and benefits of the property.
  • Coordinated move-ins and move-outs, and communicated with tenants to achieve maximum service satisfaction.
  • Excellent verbal and written communication skills when working with tenants and potential tenants.
  • Proficient in Yardi and Rent Café.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
  • Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.

Assistant Property Manager

Scott Property Management
Rochester, NY
09.2021 - 06.2023
  • Coordinated requests for maintenance and upgrades; Coordinated rent/lease collections.
  • Successfully addressed, investigated, and resolved tenant complaints and documented them.
  • Created and set up vendor contracts for community services, property maintenance, and housekeeping.
  • Maintained units to ensure market readiness, coordinated and led tours, answered questions, and highlighted selling features and property amenities.
  • Maintained units to ensure market readiness, coordinated and led tours, answered questions, and highlighted selling features and property amenities.
  • Proficient in Yardi and Rent Café.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Served as point of contact between residents and building personnel, thereby effectively managing daily concerns or inquiries.
  • Collaborated with legal department on eviction proceedings.
  • Kept records accurate, detailed, and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Posted policies and rules in common areas for tenant review.
  • Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
  • Maximized rental income while minimizing expenses through effective planning and control.

Real Estate Salesperson / Associate Broker

Hunt Real Estate
Rochester, NH
10.2018 - 12.2021
  • Outstanding ability to market homes in the local community by utilizing a proven, successful marketing plan.
  • Built my book of business with prospective buyers and sellers.
  • Strong negotiator.
  • Provided virtual tours on the websites of homes listed, providing them with additional exposure.
  • Worked with home inspectors and appraisers to determine any actions that needed to be taken prior to closing.
  • Sold $1,000,000 worth of properties.
  • Earned Rookie of the year award.
  • Communicated with clients to understand property needs and preferences.
  • Wrote listings detailing and professionally highlighted property features to increase sales chances.
  • Sold a high volume of properties in short timeframes to exceed quotas and maximize business revenue.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Earned repeat business from satisfied customers due to outstanding service delivery during each stage of the buying or selling process.
  • Guided first-time homebuyers through the purchasing process with patience and understanding, while addressing their individual needs and concerns.
  • Expertly navigated challenging negotiations to secure win-win outcomes for both buyers and sellers in complex transactions.

Education

Some College (No Degree) - Business Management

SUNY Empire State College
Saratoga Springs, NY

Skills

  • Cash Flow Management
  • Credit analysis
  • Financial Services
  • Prospecting
  • Cost Reduction
  • Service Upselling
  • Debt management
  • Honest and Dependable
  • Attention to Detail
  • Critical Thinking
  • Microsoft Excel
  • Financial Goal Planning
  • Client Relations
  • Financial Budgeting
  • Client Confidentiality
  • Client Engagement
  • Client Needs Assessment
  • Customer Referrals
  • Client Interviews
  • Communication Management Professional

Timeline

Emergency Financial Specialist Housing Ambassador

Hyacinth Aids Foundation
01.2024 - 07.2024

Leasing Agent

Middlesex Management
06.2023 - 01.2024

Assistant Property Manager

Scott Property Management
09.2021 - 06.2023

Real Estate Salesperson / Associate Broker

Hunt Real Estate
10.2018 - 12.2021

Some College (No Degree) - Business Management

SUNY Empire State College

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