Robin Coumbe
Utica,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional with strong track record in implementing solutions and driving successful project outcomes. Skilled in system configuration, process optimization, and user training. Known for effective team collaboration, adaptability, and consistently delivering results. Possess strong analytical skills, problem-solving abilities, and client-focused approach.
Overview
25
25
years of professional experience
Work History
Implementation Specialist
ArcBest Technologies
07.2023 - 11.2025
- Led cross-functional teams to implement logistic solutions, enhancing operational efficiency.
- Developed comprehensive training materials for end-users, improving adoption rates of new systems.
- Facilitated stakeholder meetings to gather requirements and align project goals with business objectives.
- Analyzed system performance data to identify trends and recommend process improvements.
Field Sales Support Analyst
ArcBest Logistics
09.2022 - 07.2023
- Supported Account Managers in the region with inquires and emails from customers with everything from tracking shipments, invoice reviews, quotes, osad and claim issues, etc.
- Conducted demos and set up for our electronic transportation management system and website for customers.
Account Manager
ArcBest Logistics
11.2018 - 09.2022
- Educated clients on new services to increase customer engagement.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Office Clerk
ArcBest Logistics/ ABF Freight
10.2000 - 11.2018
- Duties include payroll, collections, osad, billing, making delivery appointments, manifesting drivers, city dispatch and customer service.
- Interacted with customers by phone and email to provide information.
Education
Associate of Science - Accounting
Hinds Community College
Raymond, MSSkills
- Creative Issue Resolution
- Collaborative Team Player
- Customer Satisfaction
- Training Junior Team Members
- Accts Payable and Accts Receivable
- Organizational Skills
- Customer Accounts Management
- Customer Communication and Empathy
- Client training
- Issue resolution
- Implementation management
Timeline
Implementation Specialist
ArcBest Technologies
07.2023 - 11.2025
Field Sales Support Analyst
ArcBest Logistics
09.2022 - 07.2023
Account Manager
ArcBest Logistics
11.2018 - 09.2022
Office Clerk
ArcBest Logistics/ ABF Freight
10.2000 - 11.2018
Associate of Science - Accounting
Hinds Community College