Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MELISSA COTA CHAVEZ

Summary

Enthusiastic spirit and eager to contribute extensive experience. Able to work independently or as part of a team for success through hard work, attention to detail and excellent organizational skills. Clear and comfortable understanding of Managing and Customer Service. Additional experience and training in document custody, EDI Implementation, escrow, asset management, contracts and property management. Open to learn, grow and excel in a company that has space for a motivated team player.

Overview

6
6
years of professional experience
1
1
Certification

Work History

EDI Implementation Specialist & Enrollment Rep

Compulink Healthcare Solutions
Newbury Park, CA
08.2019 - Current
  • Perform and receive monthly customer satisfaction rate of 98.9% or higher.
  • Follow up rate maintained at 100% daily.
  • Explain technical information in clear terms to non-technical individuals to promote better understanding of software.
  • Create support documentation that empowers and enables our user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Deliver exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Focus solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
  • Assess project scope to confirm details and understand customer expectations in advance.

Escrow Officer / Auditor

Altisource/ Premium Title
Ventura, CA
09.2017 - 08.2018
  • Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
  • Ensure files audited received 100% accuracy for timely closing.
  • Audit Escrow files to ensure contract is fully executed and terms of contract are accurate.
  • Communicated requirements and title exception information to clients.
  • Report directly to upper management with status on daily basis keeping them informed of delays and solutions.
  • Examined purchase and sale agreement for potential items of concern and addressed immediately.
  • Checked signatures and legal descriptions for accuracy and integrity.
  • Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
  • Audit incoming tasks for each escrow file within 24 hours of receiving notification of task.

Supervisor Appeals and Grievance Department

Health Net, Centene
Woodland Hills, Ca.
03.2015 - 09.2017
  • Supervised teams of 15 to 30 associates
  • Prepared and held daily, weekly and monthly meetings with team to promote team building, positive moral, encourage creativity, critical thinking and decision making.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Coached employees and trained on methods for handling various aspects of correspondence process, complicated issues, difficult customers and to ensure federal and state requirements were met for each and every issue.
  • Collaborate with peers to establish and implement appeals and grievance operating procedures and workflows.
  • Prepared and Presented public speaking engagement for Health Plan audits and for inquiries from DMHC or DHCS as needed.

Education

High School Diploma -

Simi Valley High School
Simi Valley, CA. 93063

Skills

  • Highly Professional
  • Analytical and Methodical
  • Microsoft Windows and Office
  • Organizational Skills
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Active Listening
  • Interpersonal Skills
  • Conflict Resolution
  • Project Coordination
  • Time Management
  • Auditing Service Requests
  • Creative Issue Resolution
  • Attention to Detail
  • Training Materials Development
  • Tracking and Documentation

Certification

  • Certified Notary, Loan Signing Agent - Secretary of State - June 2021 thru June 2025
  • Project Management Professional - AAA Institute , Woodland Hills, Ca. - 2019

Timeline

EDI Implementation Specialist & Enrollment Rep

Compulink Healthcare Solutions
08.2019 - Current

Escrow Officer / Auditor

Altisource/ Premium Title
09.2017 - 08.2018

Supervisor Appeals and Grievance Department

Health Net, Centene
03.2015 - 09.2017

High School Diploma -

Simi Valley High School

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MELISSA COTA CHAVEZ