Juliana Kocher
Ballwin,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Implementation Specialist II
UKG
12.2020 - 03.2024
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
- Contributed to the continuous improvement of implementation processes through regular feedback sessions and lessons learned discussions.
- Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
- Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.
- Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
QE Support
UKG
04.2018 - 12.2022
- Maintained a high level of professionalism while managing sensitive and confidential information.
- Contributed to a safe and supportive work environment by participating in regular debriefing sessions with peers and supervisors.
- Helped with any task needed to assist the E-file team during Quarter end.
Operational Support Specialist
UKG
04.2018 - 12.2020
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
Education
High School Diploma -
El Dorado High School
Placentia, CA06.2008
Skills
- Issue Resolution
- Telephone and email etiquette
- Software Implementation
- Highly proficient in Sales force, word, power point, excel, and ulti pro
- Collaborative Team Player
- Problem-Solving
- Organizational Skills
- Highly Professional
- Attention to Detail
- Friendly and Patient
Timeline
Implementation Specialist II
UKG
12.2020 - 03.2024
QE Support
UKG
04.2018 - 12.2022
Operational Support Specialist
UKG
04.2018 - 12.2020
High School Diploma -
El Dorado High School