Joshua Backstrom
Dodge Center,MN
Summary
Dynamic Implementation Specialist with a proven track record at Pitman Consulting LLC, excelling in client management and software implementation. Recognized for enhancing operational efficiency and customer satisfaction through effective issue resolution and training. Highly proficient in technical troubleshooting, fostering strong client relationships while delivering tailored solutions.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Implementation Specialist
Pitman Consulting LLC
Travel Position
08.2025 - Current
- Evaluated client requirements to customize implementation strategies.
- Facilitated alignment of project timelines and deliverables among cross-functional teams.
- Oversaw system performance monitoring post-implementation to enhance operational efficiency.
- Facilitated collaboration with technical teams to resolve issues during deployment phases.
- Cultivated robust client relationships to enhance trust and confidence during implementation processes.
- Exhibited exceptional professionalism and support to clients, reinforcing commitment to service excellence.
- Monitored industry trends and best practices to deliver relevant solutions for clients' businesses.
- Elevated customer satisfaction through prompt resolution of issues during project implementations.
- Facilitated ongoing client support post-implementation, addressing concerns and issues with promptness and professionalism.
- Acted as subject matter expert, delivering guidance and clarification to internal teams and clients throughout implementation process.
- Facilitated seamless system integration by conducting comprehensive testing and troubleshooting prior to final deployment.
- Enhanced customer satisfaction by delivering expert guidance and support during implementation processes.
Cashier/Customer Service Representative
Scheels
Rochester, MN
10.2022 - 08.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and provided product information.
- Maintained cleanliness and organization of checkout areas.
- Handled cash and electronic payments accurately, ensuring security protocols were followed.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Trained new staff on register operations and customer service standards.
- Monitored inventory levels at checkout stations, notifying management of restocking needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Learned duties for various positions and provided backup at key times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Sought ways to improve processes and services provided.
Line Cook
Noodles & Company
Bismarck, ND
10.2019 - 07.2020
- Prepared ingredients and assembled dishes according to standardized recipes.
- Maintained cleanliness and organization of kitchen workspace to ensure safety and efficiency.
- Operated kitchen equipment, including grills, fryers, and ovens, with adherence to safety protocols.
- Assisted in inventory management by tracking stock levels and reporting shortages to supervisors.
- Trained new staff on kitchen procedures, safety practices, and recipe execution for optimal performance.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
Private Nanny
Geoffrey Pitman
Mandan, ND
05.2019 - 09.2019
- Created engaging educational activities to promote child development and learning.
- Ensured a safe, clean environment by maintaining hygiene standards in play areas.
- Assisted with meal preparation, focusing on nutritional needs and dietary restrictions.
- Coordinated daily schedules, including playdates, outings, and educational sessions.
- Monitored children's behavior and provided guidance to encourage positive social interactions.
- Fostered a nurturing atmosphere that promoted emotional well-being and self-esteem in children.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Transported children to and from activities using personal or family vehicle.
Education
High School Diploma -
Mandan High School
Mandan, ND05.2021
Skills
Issue resolution
Client training
Business analysis
Telephone and email etiquette
Software implementation
Implementation management
Highly proficient in software
Client management
IT infrastructure
Trained in software
Customer support
Complex issue resolution
Customer service
Microsoft windows and office
Technical troubleshooting
Problem-solving
Interpersonal skills
Application installations
System configuration
Highly professional
Attention to detail
Friendly and patient
Troubleshooting network issues
Timeline
Implementation Specialist
Pitman Consulting LLC
08.2025 - Current
Cashier/Customer Service Representative
Scheels
10.2022 - 08.2025
Line Cook
Noodles & Company
10.2019 - 07.2020
Private Nanny
Geoffrey Pitman
05.2019 - 09.2019
High School Diploma -
Mandan High School