Cadee Morris
Grand Rivers,KY
Summary
Professional with strong track record in implementing solutions and driving successful project outcomes. Skilled in system configuration, process optimization, and user training. Known for effective team collaboration, adaptability, and consistently delivering results. Possess strong analytical skills, problem-solving abilities, and client-focused approach.
Overview
11
11
years of professional experience
Work History
Implementation Specialist
Computer Services, Inc.
Paducah, KY / Remote
06.2024 - Current
- Led end-to-end implementation projects, managing requirements, planning, configuration, and delivery to ensure on-time, on-budget execution.
- Directed 10–35 concurrent projects, prioritizing workloads, mitigating risks, and maintaining consistent stakeholder communication.
- Partnered with clients, IT teams, and business leaders to translate technical and functional requirements into scalable, aligned solutions.
- Leveraged technical expertise in system configuration, CRM integrations, and data migration to troubleshoot complex issues, optimize performance, and deliver reliable, scalable implementation solutions.
- Managed go-live and post-implementation support, resolving issues quickly and enhancing system stability and user adoption.
- Delivered training, product demonstrations, and documentation, increasing end-user engagement and long-term utilization.
Performance Operations Support Specialist
U.S. Bank
Remote
11.2020 - 06.2024
- Managed loan support operations for Guidance Residential customers, ensuring accurate processing and timely issue resolution.
- Resolved online loan and website issues, improving turnaround time and reducing customer friction.
- Administered shared inbox communications, streamlining responses and maintaining visibility into open customer cases.
- Served as a liaison between Wealth Management Associates and customers, clarifying mortgage inquiries and accelerating resolutions.
- Delivered high-quality support via phone and email, maintaining professionalism in fast-paced, high-volume environments.
- Collaborated cross-functionally to enhance service delivery and support a positive, team-oriented work environment.
- Handled 70+ daily customer inquiries, prioritizing requests to ensure prompt and effective assistance
Default Counseling/Relationship Manager for Loss Mitigation
U.S. Bank
Owensboro, KY
09.2018 - 11.2020
- Served as primary Relationship Manager for loan modification clients during COVID-19, maintaining accurate documentation and providing consistent status updates.
- Guided borrowers through documentation requirements and repayment options, reducing process friction and improving client confidence.
- Investigated and resolved complex borrower issues, minimizing escalations and strengthening client relationships.
- Advised clients on foreclosure prevention strategies and supported completion of loss mitigation applications.
- Delivered empathetic, high-quality service in a high-volume environment while consistently meeting performance and call metrics.
- Negotiated repayment plans aligned with client needs and organizational loss mitigation goals, reducing default risk.
Loan Processor/Quality Control Special Loans Dept
U.S. Bank
Owensboro, KY
02.2018 - 09.2018
- Processed loan modifications and updated mortgage systems with a high degree of accuracy, ensuring timely and compliant loan servicing.
- Verified loan documents and audited files to ensure adherence to U.S. Bank guidelines and regulatory standards.
- Conducted quality reviews of loan processor work, identifying errors and ensuring consistency across loan modifications.
- Tracked and analyzed processor error trends, reporting insights to management to drive targeted quality improvements.
- Maintained and validated client data across loan files, reducing discrepancies and minimizing rework.
- Documented processing activities and maintained detailed records to support audit readiness and operational efficiency.
- Fostered a collaborative team environment through effective communication and support of quality-focused initiatives.
Emergency Room Tech / SRNA
Methodist Hospital
Henderson, KY
10.2017 - 02.2018
- Supported imaging procedures and entered physician orders into EHR systems, ensuring accurate and timely diagnostic workflows.
- Managed front desk operations and phone triage, streamlining communication and improving department efficiency.
- Maintained strict HIPAA compliance and safeguarded patient confidentiality across all documentation and interactions.
- Monitored vital signs and performed CPR when necessary, enabling rapid response in critical situations.
- Assisted with patient admissions, transfers, and discharges, improving patient flow and reducing wait times.
- Thrived in high-pressure environments, making quick, informed decisions to support continuous patient care.
SRNA
Owensboro Health Regional Hospital
Owensboro, KY
09.2015 - 01.2017
- Monitored and recorded vital signs including temperature, blood pressure, and blood glucose levels, ensuring accurate documentation and timely reporting to nursing staff
- Assisted Registered Nurses with wound care and medication application, supporting effective and consistent patient treatment
- Observed patient conditions and responses, reporting changes and collecting specimens to aid in clinical decision-making
- Maintained precise and up-to-date patient records, ensuring compliance with documentation standards
- Provided direct patient care including bathing, feeding, and personal hygiene, promoting comfort and dignity
- Supported patient well-being by delivering compassionate, attentive bedside care in a fast-paced environment
- Offered emotional support to patients, contributing to a positive and healing care experience
Education
Bachelor In Science - Business Management
Colorado State University Global
Online05-2027
Associate in Arts - General Studies
Kentucky Community & Technical College
Online / Owensboro, KY12-2023
Skills
- Client training
- Issue resolution
- Telephone and email etiquette
- Business analysis
- Software implementation
- Customer support
- Project planning
- Complex issue resolution
- Problem-solving
- Organizational skills
- Interpersonal skills
- Friendly and patient
References
Available Upon Request
Timeline
Implementation Specialist
Computer Services, Inc.
06.2024 - Current
Performance Operations Support Specialist
U.S. Bank
11.2020 - 06.2024
Default Counseling/Relationship Manager for Loss Mitigation
U.S. Bank
09.2018 - 11.2020
Loan Processor/Quality Control Special Loans Dept
U.S. Bank
02.2018 - 09.2018
Emergency Room Tech / SRNA
Methodist Hospital
10.2017 - 02.2018
SRNA
Owensboro Health Regional Hospital
09.2015 - 01.2017
Bachelor In Science - Business Management
Colorado State University Global
Associate in Arts - General Studies
Kentucky Community & Technical College