Robin Cox
Orlando,FL
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Gametime
Kissimmee , FL
2023.06 - Current
- Conducted regular performance reviews for employees to identify areas of improvement.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
General Manager
Mirai Maid Cafe
Orlando , FL
2018.05 - 2023.04
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Oversaw product development initiatives from concept through completion stages.
- Ensured compliance with local health department regulations regarding food safety standards.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Assistant Manager
Breitling
Orlando , FL
2017.06 - 2018.05
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Resolved customer complaints in an efficient and timely manner.
- Attended scheduled trainings for product knowledge updates.
- Provided detailed product knowledge to customers.
- Implemented strategies for increasing brand awareness among potential clients.
- Assisted customers with selecting products that best suited their needs.
Education
Associate of Science - Network Eng: Cisco Routing & Proj. Design
Valencia College
Orlando2017-05
Associate of Science - Network Eng: Miscrosoft System Administrator
Valencia College
Orlando2017-05
Skills
- Task Delegation
- Employee Performance Evaluations
- Recruiting and interviewing
- Sales monitoring
- Cost Reduction
- Operations Management
- Negotiation
- Retail Operations
- Product and service knowledge
- Workload Management
Certification
- Food Service Manager Certified 2021-2026
Languages
English
Native/ Bilingual
Portuguese
Professional
Websites
References
References available upon request.
Timeline
Assistant Manager
Gametime
2023.06 - Current
General Manager
Mirai Maid Cafe
2018.05 - 2023.04
Assistant Manager
Breitling
2017.06 - 2018.05
Associate of Science - Network Eng: Cisco Routing & Proj. Design
Valencia College
Associate of Science - Network Eng: Miscrosoft System Administrator
Valencia College
- Food Service Manager Certified 2021-2026
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