Robin Dickerson
Clinton,MD
Summary
Veteran Billing Manager focused on team efficiency and producing high-quality work. Excellent collaborator and relationship-builder familiar with compliance and documentation requirements. Enthusiastic about taking billing operations to the next level through proactive leadership and skilled problem solving.
Overview
14
14
years of professional experience
Work History
Billing Manager
The Green Group
04.2009 - 09.2023
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Reviewed billing problems, researched issues, and resolved concerns.
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Maintained up-to-date knowledge of industry regulations and compliance requirements, ensuring the department remained compliant at all times.
Billing Coordinator
Denim Junky
03.2016 - 06.2021
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Referred past due payments to collections department.
Education
Associate of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO12.2015
Skills
- Billing systems and software
- Denial Management
- Customer Engagement
- Claims Processing
- Claim submission
- Accounts receivable management
- Invoice Processing
- Data entry proficiency
- Customer Service
- Problem-Solving
Timeline
Billing Coordinator
Denim Junky
03.2016 - 06.2021
Billing Manager
The Green Group
04.2009 - 09.2023
Associate of Science - Criminal Justice
Colorado Technical University
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