Robin Dodsworth
Grafton,WI
Summary
Hardworking Underwriter eager to become a Mentor within the Learning and Development Team. Ready to help new Underwriters develop skills needed to effectively underwrite and progressively improve in their proficiency with the ultimate goal to help them develop their critical thinking skills.
Overview
13
13
years of professional experience
Work History
Underwriting Consultant
Northwestern Mutual
11.2021 - Current
- Am a Platform Superuser
- Evaluate complex insurance applications, ensuring thorough risk assessment and accurate policy issuance.
- Utilize knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Build strong relationships with Financial Representatives to facilitate smooth communication channels and improve overall customer experience.
- Unofficially mentor newer underwriters on best practices, fostering a culture of continuous learning and improvement.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Work effectively in fast-paced environments.
- Work well in a team setting, providing support and guidance. Am an ultimate team player.
- Organized and detail-oriented with a strong work ethic
Senior Underwriting Specialist
Northwestern Mutual
02.2017 - 11.2021
- Build strong relationships with Financial Representatives to facilitate smooth communication channels and improve overall customer experience.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Contributed to the establishment of underwriting guidelines and best practices, promoting consistency and adherence to company standards across all business lines.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Underwriting Specialist
Northwestern Mutual
02.2015 - 02.2017
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Build strong relationships with Financial Representatives to facilitate smooth communication channels and improve overall customer experience.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
Sprint Underwriter
Northwestern Mutual
02.2013 - 02.2015
- Entry level Underwriting position.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Built strong relationships with Financial Representatives and their assistants.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
Call Center Representative
Northwestern Mutual
02.2011 - 02.2013
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Attended telephone skills and program information training sessions to boost aptitude.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
High School Diploma -
Brookfield Central
Brookfield, WI06.1976
Skills
- Relationship Building
- Risk Management
- Analytical and Critical Thinking
- Problem Resolution
Crafting, camping, spending time with my family and friends
My family is most important to me. I love spending as much time as possible with them. I have 2 grandchildren that are my soul. Crafting is one of my passions which include rubber stamp art and now the art of sublimation. I love to see people's faces when they are given one of my mugs or tumblers made especially for them and the joy that it brings. And finally camping is my release most weekends from April 15 to October 15 of every year. I have a permanent site in Rio WI and you will often find me there enjoying my extended family of friends, sitting at a campfire and just enjoying being outside with nature. I also have a little companion named Daisy, my French Bulldog. I adore her.
Timeline
Underwriting Consultant
Northwestern Mutual
11.2021 - Current
Senior Underwriting Specialist
Northwestern Mutual
02.2017 - 11.2021
Underwriting Specialist
Northwestern Mutual
02.2015 - 02.2017
Sprint Underwriter
Northwestern Mutual
02.2013 - 02.2015
Call Center Representative
Northwestern Mutual
02.2011 - 02.2013
High School Diploma -
Brookfield Central
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