Robin Donahue
North Andover,MA
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
Work History
Restaurant Waiter
Stanzy’s Country Ranch
05.2023 - 02.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Receptionist
A&A Hair Salon
01.2017 - 05.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted and directed visitors to appropriate personnel and answered average of 100 calls and emails daily.
- Scheduled and confirmed appointments and meetings for management team.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Education
High School Diploma -
Peabody Veterans Memorial High School
Peabody, MA06.1988
Skills
- Business operations understanding
- Meticulous and organized
- Computer skills
- Office equipment operations
- Organization and efficiency
- Recordkeeping and bookkeeping
- Multitasking and prioritization
- Multi-line telephone skills
- Data entry
Timeline
Restaurant Waiter
Stanzy’s Country Ranch
05.2023 - 02.2024
Receptionist
A&A Hair Salon
01.2017 - 05.2023
High School Diploma -
Peabody Veterans Memorial High School