Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robin Downer

Mesa,AZ

Summary

Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Solid background performing quality assurance testing and consultative services for customers. Highly skilled Quality Assurance Analyst. Strong understanding of diverse QA methodologies and tools, demonstrating capability to implement comprehensive testing strategies. Proven ability to work collaboratively with development teams to improve overall product quality and performance. Exceptional problem-solving skills leading to successful project completion within stringent deadlines.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Quality Assurance Analyst

Illumifin
Mesa, AZ
06.2018 - Current

Responsible for identifying errors and omissions in legal documents prior to sending to insurance company.
Assist in training new employees.
Organized and maintained work environment to allow for maximum productivity.
Assisted in the continuation of updating articulates as needed.

Responsible for scoring telephonic interviewers assessments.

Maintaining productivity levels.

Assisting with building articles and manuals.

Assisted in developing company-wide quality assurance standards to ensure consistency across all projects undertaken by the organization.

Maintaining top producer in the QA department.

Responsible for identifying errors and omissions on claims assessments prior to being sent to the insurance company.

Nurse Care Manager

Victory Medical Solutions
Tucson, AZ
03.2013 - 05.2018

Admitted and discharged patients.

Head to toe assessments.

Completed annual assessments.

Implemented nursing care plans and assisted patients in reaching goals.

Communicated with patients, providers.

Educated on diseases and diet.

Assisted with referrals and setting appointments, including assisting with obtaining transport.

Overseeing and assisting the team, and offered support for successful transitions.

Home Hospice Nurse

Hospice Of The Valley
Phoenix, AZ
04.2006 - 10.2013

Head to toe assessment, wound care, personal care.

End of life teaching and implementing.

Death visits and support for families.

Triage visits.

Provided health education training to families and patients.

Provided behavioral and emotional support and supervision for patients mental illness.

Provided palliative care in outpatient settings ranging from assessment to development and implementation of care plans.

Assisted patients with healing and recovery after surgery.

Utilized strong assessment skills to determine necessary patient care.

Coordinated with nursing team to ensure optimal levels of patient care and safety.

Chart audits.

Ventilator Nurse

Springdale West
Mesa, AZ
06.2003 - 09.2006

Hanging IV Medications

Efficient in CPR.

Wound care treatment and application of wound vacs.

Transcribing Physician orders.

Legal documentation, admissions, discharges.

Acute care.

Ventilator care and suctioning.

Education

Associate of Science - Nursing

Northwest Technical College
Bemidji, MN

Skills

  • Proficient in Teams, excel, Word Document, Outlook, Avaya, OneNote, Link, Legacy, Adobe Pro
  • Critical thinking abilities
  • Quality processes
  • Documentation skills
  • Team collaboration
  • Collaboration and Communication
  • Training and onboarding
  • Mentoring and training
  • Strong problem solver
  • Maintains top performer
  • Results and deadline driven
  • QA reporting
  • Best practices and methodologies
  • Improvement Recommendations
  • Peer relationships
  • Quality Assurance

Certification

CPR

Fraud and anti-money Laundering Certificate.

Acceptable use training certificate.

Hipaa Privacy training certificate.

KnowB4 Security Awareness training certificate.

Timeline

Quality Assurance Analyst

Illumifin
06.2018 - Current

Nurse Care Manager

Victory Medical Solutions
03.2013 - 05.2018

Home Hospice Nurse

Hospice Of The Valley
04.2006 - 10.2013

Ventilator Nurse

Springdale West
06.2003 - 09.2006

Associate of Science - Nursing

Northwest Technical College
Robin Downer