Robin Ellerby
Marietta,WV
Summary
Dedicated professional with a strong background in delivering individualized support and fostering trust. Known for reliability and effective communication in enhancing client engagement.
Overview
16
16
years of professional experience
Work History
DSP
RHA
Whiteville, NC
08.2025 - Current
- Implemented individualized support plans to enhance client engagement and skill development.
- Monitored daily activities to ensure compliance with safety and care standards.
- Developed and maintained positive relationships with clients, fostering trust and communication.
- Trained new staff on best practices for client interaction and operational procedures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Order Processing Specialist
Smithfield Packing
Tar Heel, NC
02.2023 - 08.2025
- Processed customer orders efficiently, ensuring accuracy and timely fulfillment.
- Collaborated with cross-functional teams to streamline order management workflows.
- Managed inventory levels, coordinating with suppliers for optimal stock availability.
- Implemented quality control measures to enhance order accuracy and reduce discrepancies.
- Trained new staff on order processing systems and best practices for efficiency.
- Provided cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
- Analyzed order processing metrics to identify opportunities for workflow improvements.
Team Leader
Sanderson Farms
Saint Pauls, NC
11.2016 - 02.2023
- Led team in executing production schedules, ensuring timely delivery of high-quality products.
- Streamlined workflows by implementing process improvements, enhancing overall operational efficiency.
- Trained and mentored new staff, fostering a culture of safety and productivity.
- Monitored inventory levels and coordinated supply chain logistics to optimize resource utilization.
- Collaborated with management to develop strategies for meeting production targets and quality standards.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Ensured compliance with industry regulations and company policies, maintaining a safe work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Customer Service Associate
Mayberry and Company
Fairmont, NC
05.2010 - 01.2015
- Resolved customer inquiries efficiently, ensuring high satisfaction and prompt issue resolution.
- Assisted in managing customer accounts, updating information accurately within company systems.
- Collaborated with team to streamline communication processes, enhancing overall service delivery.
- Processed orders and returns promptly, maintaining accuracy in transactional records.
- Handled escalated issues professionally, demonstrating strong conflict resolution skills to retain customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Fairmont High School
Fairmont, NC05-2001
Skills
- Teamwork
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Reliability
- Multitasking
- Vital signs monitoring
- Excellent communication
- Clear communication
- CPR certification
- Organizational skills
- Active listening
Timeline
DSP
RHA
08.2025 - Current
Order Processing Specialist
Smithfield Packing
02.2023 - 08.2025
Team Leader
Sanderson Farms
11.2016 - 02.2023
Customer Service Associate
Mayberry and Company
05.2010 - 01.2015
High School Diploma -
Fairmont High School