Robin Estes
Ripley,USA
Summary
Results-driven medical office biller/coder with 10 years of experience in healthcare settings, specializing in patient scheduling and insurance verification. Proficient in maintaining electronic medical records and ensuring compliance with HIPAA regulations. Certified Professional Coder-apprentice, dedicated to leveraging extensive customer service skills and attention to detail to excel in medical coding roles.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Medical Biller/Coder and Referral Specialist
Westfield Family Physicans
Westfield, New York
11.2024 - Current
- Verify patient insurance information for accurate billing.
- Ensured timely filing of all claims within established guidelines.
- Process medical claims using billing software for patient services.
- Review and correct coding errors on submitted claims.
- Submitted insurance claims to relevant companies.
- Verified accuracy of patient information and insurance data in billing system.
- Sought additional clinical information from physicians to ensure accurate coding assignments.
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
- Supported patients with billing inquiries to enhance understanding and resolution of concerns.
- Reviewed customer accounts for overdue payments and initiated collection efforts to recover outstanding balances.
- Managed collection accounts, ensuring timely payments and effectively resolving customer disputes.
- Negotiated payment plans with customers in order to bring accounts current.
- Developed and maintained relationships with clients to facilitate payment arrangements.
- Scheduled appointments and communicated with patients regarding their referrals.
- Maintained accurate documentation of all referral activities in the system.
- Notified referring physicians of referral status to ensure communication.
Medical Office Receptionist
Westfield Family Physicians
Westfield, NY
09.2023 - 11.2024
- Greeted patients at reception, fostering a welcoming atmosphere to enhance their experience., scheduling appointments, and answering phone calls
- Verified patient insurance information, collected co-pays, and processed payments, ensuring accurate billing for services rendered.
- Maintained accurate electronic medical records by updating patient demographics, supporting efficient patient care.
- Responded promptly to patient inquiries regarding appointment availability and assisted in relaying messages to nurses and providers
Medical Office Receptionist
North East Foot Clinic
North East, PA
07.2016 - 09.2023
- Coordinated scheduling of surgical procedures with surgery centers and patients.
- Greeted patients upon arrival and escorted them to examination rooms.
- Check out patients and collect copays.
- Scheduling appointments via phone and in person.
- Accepted patient payments and accurately recorded transactions in the system.
- Consulting with Insurance companies and other facilities.
- Assisted with billing tasks.
Shift Leader
Buckhorn Family Restaurant
Erie, PA
01.1996 - 01.2002
- Led staff and coordinated workflow during shifts to ensure smooth operations.
- Facilitated staff collaboration to strengthen team efficiency.
- Monitored and balanced cash drawers and safe to maintain accurate financial records.
- Ordering food and supplies.
- Inventory of stock.
- Cleaning front and back of house.
Waitress/Cook/Dishwasher
76 Service Station
North East, PA
01.1994 - 01.1996
- Took orders and served customers, ensuring a positive dining experience.
- Read tickets and cooked food to order.
- Prep food.
- Restocked supplies to ensure availability and support smooth kitchen operations.
- Organized and stocked dishes and utensils.
- Collect, wash and restock dishes.
- Performed cleaning tasks to maintain a tidy environment and comply with health standards.
Education
Medical coding - Online course
Bryant and Stratton
Remote11-2025
High school diploma -
North East High School
North East, PA06-1996
Skills
- Medical billing and coding
- Insurance Verification
- EHR systems
- Data entry knowledge
- Patient scheduling
- Medical Office Experience
- Medical Receptionist
- Attention to detail
- Patient relations
- Multitasking
- HIPAA
Certification
- Certificated Professional Coder, 11/27/2025
Additional Information
Authorized to work in the US for any employer
Timeline
Medical Biller/Coder and Referral Specialist
Westfield Family Physicans
11.2024 - Current
Medical Office Receptionist
Westfield Family Physicians
09.2023 - 11.2024
Medical Office Receptionist
North East Foot Clinic
07.2016 - 09.2023
Shift Leader
Buckhorn Family Restaurant
01.1996 - 01.2002
Waitress/Cook/Dishwasher
76 Service Station
01.1994 - 01.1996
Medical coding - Online course
Bryant and Stratton
High school diploma -
North East High School