Diana Charles

• Oversaw patient referral processes by managing the tracking and completion of specialty referrals and medical services.
• verified patient insurance eligibility , benefits and referral requirements to support accurate and efficient care coordination
• assisted with prior authorizations and communicated with insurance companies , providers , specialists , and patients regarding referral status and required documentation
• maintained accurate patients records and updated referral information using NEXTGEN EMR and DASHBOARD Systems .
• scheduled appointments and coordinated care while ensuring a smooth experience throughout the referrals process
• supported medical billings operations , including reviewing documentation, assisting with claims -related tasks and ensuring accurate patient information
• provided compassionate customer service by addressing patient concerns , answering questions , and guiding patients through healthcare processes.
• maintained compliance with HIPAA regulations while handling confidential patient information.

Managed multiple clinical operations, such as daily patient care, front and back office management, and medical and administrative functions, while assisting a diverse patient population.

• initial point of contact , welcomed and communicated with patient from all walks of life
• coordinated patients for routine examinations , took vital signs
• facilitated as physicians /patient liaison as needed
• collected specimens and prepared samples for lab testing
• processed ordered lab test and analyzed result for treatment purposes .
• prepped patients for injections , as directed by physicians
• manned multi-line telephone system , receiving and dispatching high call volume .

Welcomed and interacted with guests from around the world , consistently upholding the company's standard rules and regulations geared to seating and serving guests in a timely , courteous and professional manner

• maintained adequate flow of information with guests to establish rapport and create favorable experience .
• amicably resolved all services-related issues while building top-notch guest services relations .
• inspected dining area for safety , cleanliness and presentation of all table areas , prior to seating guests.
• promoted new products and services , highlighting healthy menus and /or daily specials .