Lisa Lovelace
Lewiston,MI
Summary
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Experienced scheduler, medical records clerk and patient access associate with over 20 years of experience in healthcare. Excellent reputation for resolving problems and improving customer satisfaction.
Healthcare professional with proven track record in managing patient referrals and coordinating care among various medical providers. Known for strong commitment to improving patient experiences and streamlining referral processes. Valued team player recognized for adaptability and effective collaboration, with key skills in medical terminology and patient care management.
Overview
20
20
years of professional experience
Work History
Medical Referral Specialist
Munson Healthcare Neurosurgery
Traverse City, MI
08.2022 - Current
- Coordinated patient referrals to ensure timely surgical scheduling and optimal care pathways.
- Collaborated with healthcare providers to gather and verify necessary patient information for seamless referrals.
- Managed electronic health records system for accurate tracking of patient referral status and communications.
- Developed standardized procedures to enhance efficiency and reduce delays in referral processing.
- Review of referrals to schedule with the correct provider for the referral issues
- Obtain prior authorization for appointments
- Assisted in resolving complex referral issues, ensuring adherence to departmental policies and enhancing patient satisfaction.
- Trained new staff on referral protocols, improving team performance and consistency in communication.
- Scheduled appointments with specialists on behalf of clients.
- Built professional relationships with service providers.
OR Surgical Scheduler
Munson Healthcare Grayling Hospital
Grayling, MI
06.2022 - 08.2023
- Coordinated surgical schedules to optimize resource allocation and minimize patient wait times.
- Collaborated with medical staff to ensure accurate and timely communication of scheduling changes.
- Utilized electronic health record systems for efficient tracking of patient information and appointments.
- Implemented process improvements that enhanced scheduling accuracy and reduced conflicts.
Central Scheduling Specialist
Otsego Memorial Hospital
Gaylord, MI
12.2021 - 06.2022
- Used electronic systems to enter provider orders.
- Processed forms required for insurance approvals and scheduled procedures.
- Scheduled patients for tests.
- Checking to make sure diagnosis is payable and relevant to test.
- Knowledge of guidelines for CT and MRI orders.
- Use of Meditech, STAR and EHR
Radiology Scheduler
Munson Medical Center
Traverse City, MI
09.2020 - 12.2021
- Performed patient scheduling and registration functions to serve as initial contact point for testing.
- Obtained patient's insurance information.
- Scheduling appointments.
- Checking that diagnosis is payable and relevant to test ordered.
- Communicating with departments to get STAT patients in.
- Registering patients at the front end of the hospital.
- Knowledge of CT and MRI guidelines.
- Worked with QES, STAR,NextGen,powerchart, citrix and cerner.
Central Scheduling Specialist/Patient Access Representative
Munson Healthcare Grayling Hospital
Grayling, MI
11.2015 - 09.2021
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for testing.
- Obtained patient's insurance information.
- Verifying insurance
- Checking that diagnosis is payable and relevant to test.
Patient Referral Coordinator/Medical Records Clerk
Grayling Family Practice
Grayling, MI
10.2008 - 12.2015
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Worked with patients to schedule tests and procedures.
- Connected patients with available community and charitable resources.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Coordinated appointments at specialist offices.
- Scheduled testing.
- Obtained prior authorizations when needed.
- Contacted patients with testing and specialist appointment information.
- Filling medical records requests for offices, social security and subpoenas.
- Scanning records into charts.
- Admin Assistant- Building templates for orders.
- Helping with payroll.
- IT help
Education
GED -
Rochester High School
Rochester, MI06-1994
Skills
- Data Entry
- MS Office
- Organization and Time Management
- Dependable and Responsible
- Planning and Coordination
- Teamwork and Collaboration
- Good Telephone Etiquette
- Attention to Detail
- Clerical Support
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Healthcare regulations
- Referral coordination
- Pre-authorizations
- Strong organization
- Confidentiality
- Teamwork
- Customer service
- Time management
- Attention to detail
- Excellent communication
- Verbal and written communication
- Electronic health records
- Clinical documentation
- Computer proficiency
- Insurance authorizations
Timeline
Medical Referral Specialist
Munson Healthcare Neurosurgery
08.2022 - Current
OR Surgical Scheduler
Munson Healthcare Grayling Hospital
06.2022 - 08.2023
Central Scheduling Specialist
Otsego Memorial Hospital
12.2021 - 06.2022
Radiology Scheduler
Munson Medical Center
09.2020 - 12.2021
Central Scheduling Specialist/Patient Access Representative
Munson Healthcare Grayling Hospital
11.2015 - 09.2021
Patient Referral Coordinator/Medical Records Clerk
Grayling Family Practice
10.2008 - 12.2015
GED -
Rochester High School