Robin Faulkner

• 7 + years collaborating with business stakeholders to achieve project objectives in ServiceNow.
• Responsible for the day-to-day management of the platform.
• Develop, maintain, and support custom applications that support the mission of campus departments such as Budget & Finance, Enrollment Management, Facilities Management, Human Resources, Information & Technology Services, International Studies, PeopleSoft, Printing Services, Public Safety, and University Housing.
• Create ServiceNow customizations to meet business needs including service automation workflows, flows, client scripts, script includes, record producers, view rules, import sets, transform maps, update sets, and core application administration (UI Policies, UI Actions, Business Rules, ACLs, Notifications, Reports, Dashboards).
• Experience with LDAP, Multi-Provider SSO, JavaScript, PHP, HTML, CSS, AngularJS.
• Document software development methodologies in technical manuals to be used by IT personnel in future projects.
• Translate technical concepts and information into terms parties could easily comprehend.
• Mentor team, sharing skills and expertise and encourage each member to bring forward ideas and suggestions for improvement. as their Identity Provider.

• Led implementation of LibGuides.
• Administered, configured, and maintained content management and curation of the platform.
• Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
• Handled computer system troubleshooting and provided technical support to entire team for computer operations.
• Coordinated with IT teams to resolve computer software and hardware problems.