Marjorie Durand

• Administer IBM Infosphere Optim for client Elevance Health including Archiving, Decommissioning, Test Data Management, Data Privacy and Watson Explorer on multiple AIX, Windows and Linux servers.
• Perform Optim server configuration, testing, tuning, debugging and software upgrades.
• Support 40 developers and 100+ query users on over two dozen project teams using Oracle, DB2, Sybase, Teraddata, SQL Server and Hive databases both mainframe and distributed.
• Perform as lead SME providing top tier support for Optim.
• Plan project, coordinate resources for and participate in all Optim upgrades, Database Upgrades, OS and database patching.
• Set up all Prod and non-Prod Optim Directories, DB Aliases, Datasources, folders and security.
• Plan project, coordinate resources for and participate in all Optim upgrades, Database Upgrades, OS and database patching.
• Perform Production Code migration/implementation for each project.
• Perform capacity analysis and planning.
• Provide 24/7 support performing trouble shooting on all issues
• Analyze security vulnerabilities and coordinate bringing them to resolution
• Evaluate emerging technologies for potential adoption in future projects, staying ahead of industry trends and maintaining competitive advantage.
• Reduce time-to-market for new features by utilizing DevOps practices in the software development lifecycle.
• Provide technical expertise during project planning stages, contributing valuable input on technology selection and implementation strategies.

• Same role as above before entering contract between Anthem and IBM

• Provided Level 2 technical support for IBM’s Optim Suite of Archiving, Test Data Management and Data Privacy products.
• Supported the entire suite of products at all release levels on all platforms including Unix (AIX, HP, Sun), Linux, Windows and z/OS across all database platforms including DB2, Oracle, SQL Server and Informix.
• Enhanced software reliability by resolving technical support issues promptly and effectively.
• Provided comprehensive technical support for increased customer satisfaction and software usability.
• Improved user experience with detailed troubleshooting and timely problem resolution.
• Facilitated resolution of complex software issues, contributing to smoother operations.

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