Robin Featherston

• Streamlined operations by implementing efficient processes and tools for the team.
• Developed audits and implemented schedules to audit 17 of our industries across the state.
• Collaborated with cross-functional teams drive process improvements and achieve organizational goals.

• Liaised between engineering, manufacturing, and sales on service-related issues
• Handled escalated customer issues on behalf of the sales team to recapture customer loyalty and maintain the sale.
• Enhanced sales team performance by providing timely and efficient support in handling customer inquiries.

• Maximized plant safety through proactive strategies and well-structured training.
• Improved plant efficiency by optimizing production processes and implementing lean manufacturing principles.
• Reduced maintenance downtime for critical equipment through proactive planning and predictive maintenance strategies.
• Implemented safety protocols that significantly reduced workplace accidents and improved safety records.
• Managed up to 175 Incarcerated Individuals and 15 staff members.

• Conduct or facilitate training sessions for Foster Parents.
• Responsible for ordering and distributing Training Manuals statewide.
• Maintained tracking & trainings for Foster Parents as mandated by the Federal Government.
• Administrator for online Foster Parent College statewide.

• Perform quality control reviews according to FDA and AABB Regulatory Agencies.
• Continuous review and monitoring of more than 200 Standard Operating Procedures for the warehouse.

• Maintained control of cycle counts, physical inventory and discrepancy research.