Summary
Overview
Work History
Education
Skills
Certification
Timeline
Robin Featherston

Robin Featherston

Indianapolis,IN

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Operations Support Supervisor

IDOC/Indiana Correctional Industries
Indianapolis, IN
09.2023 - Current
  • Streamlined operations by implementing efficient processes and tools for the team.
  • Developed audits and implemented schedules to audit 17 of our industries across the state.
  • Collaborated with cross-functional teams drive process improvements and achieve organizational goals.

Sales Support Supervisor/ Served In Dual Roles

IDOC/ Indiana Correctional Industries
Plainfield, IN
09.2021 - 09.2023
  • Liaised between engineering, manufacturing, and sales on service-related issues
  • Handled escalated customer issues on behalf of the sales team to recapture customer loyalty and maintain the sale.
  • Enhanced sales team performance by providing timely and efficient support in handling customer inquiries.

Plant Manager

Indiana Department of Corrections/ Indiana Correctional Industries
Correctional Industrial Facility Pendleton, IN
08.2018 - 04.2022
  • Maximized plant safety through proactive strategies and well-structured training.
  • Improved plant efficiency by optimizing production processes and implementing lean manufacturing principles.
  • Reduced maintenance downtime for critical equipment through proactive planning and predictive maintenance strategies.
  • Implemented safety protocols that significantly reduced workplace accidents and improved safety records.
  • Managed up to 175 Incarcerated Individuals and 15 staff members.

Program Coordinator

Indiana Department of Child Services
Indianapolis IN
11.2011 - 08.2018
  • Conduct or facilitate training sessions for Foster Parents.
  • Responsible for ordering and distributing Training Manuals statewide.
  • Maintained tracking & trainings for Foster Parents as mandated by the Federal Government.
  • Administrator for online Foster Parent College statewide.

Inventory Control Manager

Indiana Blood Center
Indianapolis, IN
05.2003 - 07.2011

• Perform quality control reviews according to FDA and AABB Regulatory Agencies.
• Continuous review and monitoring of more than 200 Standard Operating Procedures for the warehouse.

  • Maintained control of cycle counts, physical inventory and discrepancy research.

Education

Associates Degree Front Office Medical & Dental In Healthcare Administration -

Professional Careers Institute, Indianapolis, IN
04.2002

GPA: 3.8

Skills

  • Developed and implemented Standard Operating Procedures (SOP)
  • Interview and hire staff, and oversee staff training
  • 5S
  • Microsoft Office Suite
  • Hoosier Initiative for Re-Entry
  • Lean Six Sigma

Certification

  • Offender Workforce Development Specialist 2019
  • Leadership Academy 2022
  • Commissioner's Experienced and Emerging Leaders Program 2023

Timeline

Operations Support Supervisor - IDOC/Indiana Correctional Industries
09.2023 - Current
Sales Support Supervisor/ Served In Dual Roles - IDOC/ Indiana Correctional Industries
09.2021 - 09.2023
Plant Manager - Indiana Department of Corrections/ Indiana Correctional Industries
08.2018 - 04.2022
Program Coordinator - Indiana Department of Child Services
11.2011 - 08.2018
Inventory Control Manager - Indiana Blood Center
05.2003 - 07.2011
Professional Careers Institute - Associates Degree Front Office Medical & Dental In Healthcare Administration,
  • Offender Workforce Development Specialist 2019
  • Leadership Academy 2022
  • Commissioner's Experienced and Emerging Leaders Program 2023
Robin Featherston
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