Robin Frost

• Enhance patient satisfaction by providing friendly and efficient service during registration, and appointment scheduling.
• Provide excellent customer service to patients and medical staff.
• Verify patient insurance eligibility and enter patient information into system.
• Monitor waiting room area to ensure cleanliness and comfort for all patients throughout their visit.
• Support a positive patient experience through active listening, empathetic communication, and prompt issue resolution.
• Collaborate with clinical staff to ensure timely communication of test results and care plans to patients.
• Maintain patient confidentiality by adhering to HIPAA regulations and securely handling

Managed patient registration process, ensuring accurate and complete demographic and insurance information, served as an on-call “Floater” covering in multiple departments.

Collaborated with healthcare providers to schedule appointments and procedures, optimizing patient flow and minimizing wait times.

Address, patient inquiries and concerns, providing exceptional, customer service, and resolving issues promptly.

Assisted in training, new staff members on patient access procedures and best practices.

• Monitored guest interactions and provided timely service to maintain high satisfaction levels.
• Coordinated with kitchen staff to streamline order fulfillment, ensuring timely delivery and high customer satisfaction levels.
• Developed targeted training sessions for new servers, concentrating on menu expertise and service protocols to strengthen teamwork and operational efficiency.
• Analyzed and refined table turnover processes to ensure superior service during busy dining periods.