Robin Fulton
Southfield,MI
Summary
Dynamic professional seeking a full or part-time position in a collaborative, growth-oriented environment. Proven customer service experience, combined with a commitment to delivering exceptional support and solutions. Passionate about enhancing customer satisfaction while continuously seeking opportunities for personal and career advancement.
Overview
10
10
years of professional experience
Work History
Financial Analyst
United Wholesale Mortgage
Pontiac, MI
05.2024 - 10.2024
- Investigated variance flag requests submitted by various departments to ensure accurate reporting.
- Conducted thorough investigations to ensure accuracy and reliability of variance data.
- Managed the systematic updating and tracking of variance records to ensure compliance and accuracy.
- Conducted comprehensive variance analyses on 200-350 cases daily.
Client Approval Specialist
United Wholesale Mortgage (UWM)
Pontiac, MI
05.2019 - 05.2024
- Evaluated and authorized clients, including title, third-party processing, escrow, appraisal management companies, and appraisers for compliance and approval.
- Ensured accuracy of client data by validating information through multiple sources, including governmental contacts and direct outreach.
- Performed comprehensive daily verification of renewals to ensure adherence to client classifications and relevant state and federal compliance standards.
- Executed compliance functions for job-aids, ensuring adherence to organizational standards.
- Facilitated communication with clients to clarify loan status and verify wiring instructions necessary for approval.
- Ensured adherence to company standards, compliance regulations, and quality benchmarks.
CLS Worker/Medical Assistant
ARC Oakland Fiscal Intermediary
Troy, MI
10.2015 - 05.2019
- Assisted in daily care routines for ventilator-dependent patient by supporting bathing, dressing, and grooming activities. Collaborated with healthcare professionals to improve patient comfort and well-being. Created individualized care plans to meet specific patient needs.
- Facilitated patient transfers between bed and wheelchair using a lift multiple times per shift.
- Performed suctioning of oral and nasal secretions to maintain clear airways and support respiratory health.
- Oversaw monitoring of vital signs, including heart rate and oxygen saturation levels.
- Executed patient transfers to and from oxygen supply and ventilator systems.
- Implemented interactive entertainment strategies to enhance patient experience and well-being.
- Assisted in restocking supplies and counting inventory for reordering. Supported team in managing light lifting tasks.
Customer Service Representative/Front Desk
Wright & Filippis (via Aerotek Temporary Service)
Rochester Hills, Michigan
10.2014 - 10.2015
- Welcomed customers and patients with professionalism and courtesy.
- Addressed patient inquiries regarding appointments, DME products, mastectomy items, compression stockings, and mobility aids both in person and via telephone.
- Conducted patient measurements to ensure proper fit for compression stockings, orthopedic casts, and walking canes, enhancing mobility and comfort.
- Supported orthotists and prosthetists in executing precise orthotic and prosthetic measurements and adjustments.
- Organized and managed appointment scheduling and follow-up communications.
- Coordinated efforts with healthcare providers and insurers to obtain necessary prior authorizations for patient care.
Education
Diploma -
Oak Park High School
Oak Park, Michiganundefined
Oakland Community College
Southfield, MichiganMedical Assistant Certification - undefined
Everest Institute
Southfield, MichiganSkills
Microsoft
Extensive Customer Service
Quality Assurance
Call Center
Analytical
Excellent Communication Skills
Timeline
Financial Analyst
United Wholesale Mortgage
05.2024 - 10.2024
Client Approval Specialist
United Wholesale Mortgage (UWM)
05.2019 - 05.2024
CLS Worker/Medical Assistant
ARC Oakland Fiscal Intermediary
10.2015 - 05.2019
Customer Service Representative/Front Desk
Wright & Filippis (via Aerotek Temporary Service)
10.2014 - 10.2015
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Oakland Community College
Medical Assistant Certification - undefined
Everest Institute
Diploma -
Oak Park High School