Robin Gafford

• Assist healthcare providers during patient examinations and procedures.
• Obtain and document patient vital signs and medical histories.
• Schedule patient appointments and coordinate follow-up care.
• Perform insurance verification, prior authorizations, and claims support.
• Deliver compassionate patient care while maintaining HIPAA compliance.
• Maintain accurate electronic medical records and documentation.

Patient Care: Room patients, record medical histories, and measure vital signs (blood pressure, pulse, temperature, weight).

Clinical Assistance: Prepare exam rooms, sterilize instruments, and assist physicians during examinations and minor procedures.

Testing & Labs: Collect and prepare laboratory specimens (blood, urine), and perform CLIA-waived tests.

Medication: Administer medications and immunizations under physician supervision.

Administration: Manage Electronic Health Records (EHR), handle prescription refills, and assist with prior authorizations and insurance coding.

Clinical Leadership: Serving as a preceptor to train new medical assistants, acting as a Resuscitation Quality Improvement champion, or facilitating operational improvement huddles.

Health IT & EHR Mastery: Operating as an Epic Superuser or leading workflow integration projects.

Clinic Operations & Supply Chain: Coordinator for vaccine inventory management or preparing for annual safety audits.

Advanced Patient Care: Assisting with minor surgical procedures, calibrating complex medical equipment, and performing high-complexity lab or EKG operations.

• Delivered high-quality direct patient care in home health and clinical settings.
• Supervised, trained, and mentored new healthcare staff.
• Conducted employee performance evaluations and coaching.
• Ensured compliance with healthcare regulations and company policies.
• Collaborated with interdisciplinary healthcare teams to improve patient outcomes.
• Assisted patients and families by providing education and compassionate support.

• Managed daily office operations and administrative support.
• Answered and directed high-volume phone calls and email correspondence.
• Prepared reports, presentations, memos, and business correspondence.
• Ordered office supplies and maintained inventory.
• Coordinated schedules, meetings, and office workflow.
• Processed insurance claims and patient accounts.
• Verified insurance eligibility and billing accuracy.
• Followed up on unpaid insurance claims and account balances.
• Assisted patients with insurance-related questions and documentation.
• Posted insurance and patient payments accurately.
• Processed daily bank deposits and reconciliations.
• Maintained confidential financial records.
• Entered financial transactions with a high level of accuracy.