Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ROBIN GILLETTE

Moscow,USA

Summary

With over 30 years of diverse experience, a hardworking Customer Service Representative who excels at multitasking. Proven ability to handle multiple tasks simultaneously, providing efficient and effective service to customers. Dedicated to maintaining professional relationships with customers, understanding the importance of fostering trust and loyalty to drive business results and increase profitability.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Office Assistant

Boars Head Brand
07.2020 - 11.2020
  • Placed calls to customers daily to obtain their orders and enter into order computer system
  • Put together drivers invoices for deliveries
  • Ran end of day reports and filled
  • Cleaned offices areas
  • Shopped for kitchen supplies for lunches for drivers

Dietary Department, Shift Supervisor

Allied Services Skilled Nursing Center
11.2019 - 07.2020
  • Used computer system to update information on resident meal tickets
  • Printed meal tickets for residents for breakfast, lunch, dinner
  • Capped line for each meal service
  • Supervised kitchen staff
  • Delegated staff to which areas they would be working for their shifts
  • Grill cook for staff Cafe for breakfast and lunches

Office Coordinator

Beach Lake Sprinkler
12.2012 - 07.2017
  • Worked collaboratively with teammates to ensure smooth office functioning
  • Kept physical files and digitized records organized for easy updating and retrieval by any team member with access
  • Answered incoming phones calls and directing customer questions to the appropriate department
  • Composed and sent out proposals to customers to correct inspection deficiencies
  • Directly responsible for reconciling all credit card charges, ensuring that charges are posted to correct GL account
  • Recorded purchases and applied to applicable jobs to ensure accurate job costing
  • Registered and maintained all State/Local Fire Sprinkler licenses
  • Introduced a new tracking system application for fleet vehicle maintenance records
  • Assisted Design Department in obtaining Engineer Stamps, applying for permits and completing job close-out documentation
  • Purchased office/ kitchen supplies

Pharmacy Technician

Brundage's Waymart Pharmacy
06.2010 - 11.2012
  • Processed over 450 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
  • Ordered medicines daily to ensure compliance with demands and needs
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors
  • Collected co-payments or full payments from customers
  • Counted, measured and compounded medications following standard procedures

Customer Service Representative

CellularOne Of Northeastern Pennsylvania
03.2007 - 05.2010
  • Provided inbound customer service for local customer base
  • Retain customers; discourage customers from disconnecting wireless service
  • Exceeded at troubleshooting technical issues
  • Connected track-phones to local service
  • Used an automated information systems to analyze the customers situations, updating customers personal information, changes to their rate plans or over use charges
  • Processed customer payments, applied debits and credits to customer accounts
  • Trained new customer service representatives

Data Entry Processor/Pharmacy Technician

APS/CCRX Healthcare Inc
10.2005 - 10.2007
  • Entered new medication scripts and refills into pharmacy computer system
  • Prepared medications for dispensing to patients by packaging bulk products in to unit dose packaging
  • Compounding
  • Repacked various medications via Euclid machine
  • Worked with minimal supervision

Purchaser

NCS Healthcare Inc
06.2003 - 09.2005
  • Purchased all pharmaceuticals, and hub items
  • Monitored inventory, ordered medications based on daily demand
  • Managed purchase orders, reviewed and approved invoices for payment
  • Reduced order cost to $250,000.00 daily
  • Successfully improved inventory control
  • Accounts Receivable
  • Removed outdated inventory and disposed of per guidelines required
  • Worked with no supervision
  • Maintained and reviewed computerized records of items purchased
  • Maintained documentation for all purchases
  • Shipping and receiving

Education

High School Diploma -

Wayne Highlands
Honesdale, PA
06-1983

Skills

  • Mixologist
  • Food Service
  • Hospice Care
  • Bartending
  • Grill Cook
  • Leadership Experience
  • CNA
  • Restaurant Experience
  • Staff Relief
  • Kitchen Experience
  • Customer Service
  • Home Health
  • Data entry

Certification

  • CNA
  • CPR Certification

Languages

English

Timeline

Office Assistant

Boars Head Brand
07.2020 - 11.2020

Dietary Department, Shift Supervisor

Allied Services Skilled Nursing Center
11.2019 - 07.2020

Office Coordinator

Beach Lake Sprinkler
12.2012 - 07.2017

Pharmacy Technician

Brundage's Waymart Pharmacy
06.2010 - 11.2012

Customer Service Representative

CellularOne Of Northeastern Pennsylvania
03.2007 - 05.2010

Data Entry Processor/Pharmacy Technician

APS/CCRX Healthcare Inc
10.2005 - 10.2007

Purchaser

NCS Healthcare Inc
06.2003 - 09.2005

High School Diploma -

Wayne Highlands

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ROBIN GILLETTE