Hi, I’m
Robin GLASS
Mesa,AZ
Summary
Dynamic professional with a strong work ethic and exceptional observation skills, honed at Wells Fargo. Proven ability to resolve customer issues and enhance satisfaction, while fostering teamwork and mentoring peers. Adept at multitasking and creative problem solving, ensuring efficient operations and a positive environment for both clients and colleagues.
Overview
43
years of professional experience
Work History
Emma Hurly, Nicole HoufMesa, AZ
Babysitter/In-Home Nanny
08.2020 - 07.2025
Job overview
- Monitored children's play activities to ensure safety and engagement.
- Balanced schedules to optimize rest, play, and educational periods.
- Established safe, supportive environments for children from diverse backgrounds.
- Transported children to school and extracurricular activities as needed.
- Removed hazards and enforced boundaries to create a secure play environment.
- Encouraged positive behaviors among children, fostering patience and respect.
- Organized creative activities to enhance physical, emotional, and social development.
- Assisted with meals, bedtime routines, and administered medication per parent instructions.
GrubHubMesa, AZ
Food Delivery Driver
01.2021 - 12.2023
Job overview
- Verified orders prior to completing deliveries to avoid customer complaints.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
Wells FargoOrange County, CA
Customer Service Representative
06.1991 - 06.1995
Job overview
- Resolved customer complaints quickly and efficiently to enhance satisfaction.
- Maintained professionalism under pressure, diffusing tense situations effectively.
- Provided accurate product and service information to assist customer decision-making.
- Performed administrative duties including filing, database updates, and report generation.
- Prevented key account losses by identifying discrepancies and implementing corrective actions.
- Answered incoming calls and emails, delivering frontline support for product transactions.
- Mentored junior team members to foster development and manage employee relationships.
- Supported sales initiatives to drive growth and improve team performance.
Taco BellCerritos, CA
Cashier
01.1983 - 01.1984
Job overview
- Provided exceptional customer service through active listening and engagement skills.
- Greeted customers, addressing inquiries about products and services.
- Counted and balanced cash drawers at shift start to verify accuracy.
- Accepted cash and credit card payments, issuing receipts and providing change.
- Fostered productive relationships with employees to enhance teamwork.
Education
Cypress CollegeCypress, CA
Associate of Arts
06-1991
Whitney HSCerritos, CA
High School Diploma
06-1987
Skills
- Self motivation
- Observation Skills
- Multitasking
- Professionalism and discretion
- Strong work ethic
- Creative problem solving
- Written communication
- Coordination and teamwork
- Adaptability
- Multitasking and prioritization
- Reliability and punctuality
Robin Glass
- I have spent the majority of my life as wife and mother. During that time I babysat many children in my neighborhood. I feel like I have gained allot of experience in multi tasking, working under pressure and patience. I want to have a new experience now and a break from children. I would like to work remotely but I am flexible.
References
References available upon request.
Timeline
Food Delivery Driver
GrubHub
01.2021 - 12.2023
Babysitter/In-Home Nanny
Emma Hurly, Nicole Houf
08.2020 - 07.2025
Customer Service Representative
Wells Fargo
06.1991 - 06.1995
Cashier
Taco Bell
01.1983 - 01.1984
Cypress College
Associate of Arts
Whitney HS
High School Diploma
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