Summary
Overview
Work History
Education
Skills
References
Education and Training
Robin Glass
Timeline
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Robin GLASS

Robin GLASS

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

34
34
years of professional experience

Work History

Babysitter/In-Home Nanny

Emma Hurly, Nicole Houf
08.2020 - 07.2025
  • Monitored children's play activities to ensure safety and engagement.
  • Balanced schedules to optimize rest, play, and educational periods.
  • Established safe, supportive environments for children from diverse backgrounds.
  • Transported children to school and extracurricular activities as needed.
  • Removed hazards and enforced boundaries to create a secure play environment.
  • Encouraged positive behaviors among children, fostering patience and respect.
  • Organized creative activities to enhance physical, emotional, and social development.
  • Assisted with meals, bedtime routines, and administered medication per parent instructions.

Customer Service Representative

Wells Fargo
06.1991 - 06.1995
  • Resolved customer complaints quickly and efficiently to enhance satisfaction.
  • Maintained professionalism under pressure, diffusing tense situations effectively.
  • Provided accurate product and service information to assist customer decision-making.
  • Performed administrative duties including filing, database updates, and report generation.
  • Prevented key account losses by identifying discrepancies and implementing corrective actions.
  • Answered incoming calls and emails, delivering frontline support for product transactions.
  • Mentored junior team members to foster development and manage employee relationships.
  • Supported sales initiatives to drive growth and improve team performance.

Education

Associate of Arts -

Cypress College
Cypress, CA
06-1991

High School Diploma -

Whitney HS
06-1987

Skills

  • Self motivation
  • Observation Skills
  • Multitasking
  • Professionalism and discretion
  • Strong work ethic
  • Creative problem solving
  • Written communication
  • Adaptability
  • Reliability and punctuality
  • Patience and empathy
  • Problem-solving
  • Time management

References

References available upon request.

Education and Training

other,other

Robin Glass

  • I have spent the majority of my life as wife and mother. During that time I babysat many children in my neighborhood. I feel like I have gained allot of experience in multi tasking, working under pressure and patience. Also the experience I gained in customer service has helped me throughout my life especially with teamwork and flexibility.

Timeline

Babysitter/In-Home Nanny

Emma Hurly, Nicole Houf
08.2020 - 07.2025

Customer Service Representative

Wells Fargo
06.1991 - 06.1995

High School Diploma -

Whitney HS

Associate of Arts -

Cypress College

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