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Robin Glass
Driver
Mesa,AZ
Work Preference
Summary
Enthusiastic professional with experience effectively delivering packages on time and in great condition. Reliable with outstanding interpersonal and time management skills. Proven history applying hard work and dedication to improve customer relationships.
Reliable and dedicated individual with strong sense of responsibility and punctuality. Possesses thorough knowledge of local routes and traffic regulations, coupled with excellent vehicle maintenance skills. Committed to ensuring timely and safe transportation, contributing to overall operational efficiency.
Developed strong organizational and time-management skills in fast-paced environment. Efficiently managed routes, ensuring timely deliveries and adherence to safety standards.
Overview
34
34
years of professional experience
Work History
Driver
VIA Sudent Transit
Phoenix, AZ
10.2025 - Current
- Assisted students from Elementary School to High School with transportation to and from school
- Provided a safe environment during transportation
- Communicated with caregivers regularly
- Maintained cleanliness of vehicles through regular cleaning practices.
- Communicated effectively with dispatch regarding route changes or delays.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
Driver
Uber Eats
Phoenix
07.2025 - Current
- Followed traffic laws and safety regulations during all driving activities.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Adhered to company policies and procedures related to safety and security standards.
- Delivered packages to customers in a timely and efficient manner.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Customer Service Representative
Wells Fargo Bank
Southern California
06.1992 - 06.1997
- Resolved customer inquiries efficiently through various communication channels.
- Documented customer interactions accurately in CRM systems for future reference.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Assisted in training new staff on customer service protocols and procedures.
- Provided feedback to management on recurring issues to support process improvements.
- Maintained product knowledge to address customer questions effectively and confidently.
- Handled escalated issues with professionalism, ensuring timely resolutions for customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts -
Cypress College
Cypress, CA04-1991
Whitney High School
Cerritos, CA06-1987
Skills
- Route planning
- Safety compliance
- Customer service
- Time management
- Problem resolution
- Attention to detail
- Effective communication
- Traffic law adherence
- Caregiver interaction
- Punctual delivery
- Clean driving record
- Relationship building
- Punctual and reliable
- Confidentiality
- Schedule management
- Shipping and packaging
- Delivery pickup
- Passenger transportation
- Traffic law observation
- Flexible schedule
- Patience and tact
- Valid Driver's license
- Problem-solving
Languages
English
Full Professional
Timeline
Driver
VIA Sudent Transit
10.2025 - Current
Driver
Uber Eats
07.2025 - Current
Customer Service Representative
Wells Fargo Bank
06.1992 - 06.1997
Whitney High School
Associate of Arts -
Cypress College