Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Goodwin

Mobile ,AL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Safety-focused individual possessing outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic. Punctual Driver with unprecedented talents in truck operations, loading and unloading and route coordination. Experience in operating and driving various trucks to transport goods and materials. Committed to ensuring delivery within specified timeframes. Transportation professional dedicated to delivering packages on time and in perfect condition. Offering excellent interpersonal and time management skills.

Overview

11
11
years of professional experience

Work History

Carrier Driver

ION SOUTH
05.2023 - Current
  • Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
  • Assisted in the development of policies and procedures to improve overall operations quality.
  • Safely navigated through various traffic conditions while adhering to strict deadlines for deliveries.
  • Performed regular maintenance checks on vehicles, ensuring safety and reliability in all weather conditions.
  • Optimized routing schedules to minimize transit times while reducing fuel consumption.
  • Provided exceptional customer service through effective communication with clients at every stage of the process.

Janitor

Diversified
04.2022 - 01.2024
  • Kept public pathways clear of safety hazards and spills with regular checks and attention..
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
  • Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Cleaned equipment and machinery to maintain in optimum working condition.

Carrier Driver

FedEx
10.2019 - 04.2023
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
  • Collaborated with team members to meet and exceed performance goals consistently.
  • Employed GPS and other navigational tools to find shortest routes to locations.
  • Developed strong relationships with clients, providing excellent customer service and support.
  • Handled complex load assignments, organizing efficient routes for maximum productivity.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.

Carrier Driver

Wall Street Journal
06.2015 - 04.2023
  • Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.
  • Safeguarded customer information by following strict confidentiality guidelines in all interactions.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Secured papers on delivery vehicles to limit losses and damages.
  • Enhanced client retention by providing reliable and high-quality services on a daily basis.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Updated customers on schedule and delivery changes during holidays.
  • Handled distribution-related tasks such as sorting, bundling, and labeling newspapers accurately for efficient delivery.

Customer Service Representative

Alorica
10.2012 - 12.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved accounting, service and delivery concerns.
  • Responded proactively and positively to rapid change.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

No Degree - Psychology

Alabama State University
Montgomery, AL
09.1988

High School Diploma -

Wp Davidson High School
Mobile, AL
05.1986

Skills

  • Parcel delivery
  • Supply Management
  • Service Sales
  • Route deliveries
  • Package handling
  • Route Planning
  • Address management system
  • Route Navigation
  • Vehicle loading
  • GPS use
  • Safety awareness
  • Microsoft Office
  • Basic Math
  • Customer Relations
  • Customer Service

Timeline

Carrier Driver

ION SOUTH
05.2023 - Current

Janitor

Diversified
04.2022 - 01.2024

Carrier Driver

FedEx
10.2019 - 04.2023

Carrier Driver

Wall Street Journal
06.2015 - 04.2023

Customer Service Representative

Alorica
10.2012 - 12.2014

No Degree - Psychology

Alabama State University

High School Diploma -

Wp Davidson High School

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Robin Goodwin