Robin Graham
Palm Bay,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
36
36
years of professional experience
Work History
Manager/Server Shift Leader
Dennys Resturant
Melbourne, FL
05.2004 - 09.2023
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Server
Shells Seafood Restaurant
Melbourne, FL
04.2021 - 10.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Deli Clerk
Publix
Palm Bay, FL
04.2019 - 05.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Offered product samples to customers, generating additional sales through taste-testing.
Manager
Blockbuster Video
Palm Bay, FL
02.2010 - 04.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Stocker
Wal Mart
Palm Bay, FL
01.2003 - 05.2004
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
CSR Admin
Percepta
Melbourne, FL
01.2002 - 04.2003
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Store Manager
Southland Corporation
Melbourne, FL
04.2000 - 01.2002
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
Co-Manager
Race Trac
Merritt Island, FL
03.1998 - 05.2000
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Reduced company expenditures and met budget targets by closely monitoring, tracking, and controlling expenses.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Manager
Taco Bell Restaurant
Melbourne, FL
02.1994 - 04.1998
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
Manager
Burger King
Melbourne, FL
03.1988 - 03.1994
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- All aspects of finances from daily cash conciliation, deposits, and change fund.
- Schedules, sales forecast, and profits.
Education
Associate of Science - Business Administration And Management
Eastern Florida State College
Palm Bay, FL01.2025
Associate of Arts - General/ Business
Eastern Florida State College
Palm Bay, FL08.2014
Skills
- Cash Management
- Staff Training
- Cash Register Systems
- Cash Drawer Management
- Money Handling
- Time Management Skills
- Merchandise Restocking
- Trained in Point-of-Sale Systems
- Microsoft Windows
- Customer Service Excellence
- Inventory Management
- Complex Problem-Solving
- Reports
- Customer Needs Assessments
- Guest Satisfaction
Volunteer
Volunteered at Hands for Healing food bank from 2012 to 2016.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Server
Shells Seafood Restaurant
04.2021 - 10.2021
Deli Clerk
Publix
04.2019 - 05.2020
Manager
Blockbuster Video
02.2010 - 04.2012
Manager/Server Shift Leader
Dennys Resturant
05.2004 - 09.2023
Stocker
Wal Mart
01.2003 - 05.2004
CSR Admin
Percepta
01.2002 - 04.2003
Store Manager
Southland Corporation
04.2000 - 01.2002
Co-Manager
Race Trac
03.1998 - 05.2000
Manager
Taco Bell Restaurant
02.1994 - 04.1998
Manager
Burger King
03.1988 - 03.1994
Associate of Science - Business Administration And Management
Eastern Florida State College
Associate of Arts - General/ Business
Eastern Florida State College