Robin Guillory
Splendora,USA
Summary
Dutiful Correctional Officer with many years of experience supervising inmate interactions for safety and compliance. Brings moral code and crisis-management techniques to maintain productive environment for rehabilitation. Focuses on individual security within all interactions with inmates and staff.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Correctional Officer
Sam Jacinto co jail
Coldspring, Texas
10.2025 - 01.2026
- Enforced facility rules to maintain order and safety among inmates.
- Conducted regular inspections of premises to ensure security standards were upheld.
- Monitored inmate activities during meals and recreation periods for compliance.
Correctional Lieutenant
Liberty Co Jail
Liberty, TX
10.2021 - 09.2025
- Supervised daily operations within the facility to maintain security and safety.
- Coordinated staff schedules and assignments to ensure adequate coverage.
- Managed inmate behavior through conflict resolution and communication techniques.
- Conducted regular inspections to uphold facility standards and regulations.
- Trained new staff on protocols, procedures, and emergency response tactics.
- Implemented safety drills to prepare staff for emergency situations.
- Documented incidents accurately to maintain comprehensive records for review.
- Provided leadership and supervision to subordinate staff.
- Responded promptly to emergency situations in accordance with established guidelines.
- Evaluated employee performance, providing feedback as necessary.
- Maintained accurate records for inmates in custody including incident reports, medical documents, disciplinary action forms.
Medical Office Assistant
MD Kids Pediatrics
Beaumont, TX
11.2018 - 06.2021
- Managed patient scheduling and appointment confirmations for pediatric consultations.
- Assisted in patient check-in and collected necessary medical information efficiently.
- Maintained electronic health records and ensured data accuracy for all patients.
- Coordinated communication between patients, families, and healthcare providers effectively.
- Processed insurance claims and verified patient coverage details promptly.
- Provided administrative support for daily office operations and maintained a clean environment.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Assisted with referrals and prepared medical records for patients.
- Managed medical records using an electronic health record system.
Correctional Officer
CEC
Liberty, Tx
09.2013 - 01.2019
- Enforced facility rules to maintain order and safety among inmates.
- Conducted regular inspections of premises to ensure security standards were upheld.
- Monitored inmate activities during meals and recreation periods for compliance.
- Responded promptly to incidents, applying de-escalation techniques as needed.
- Documented daily logs of inmate interactions and significant occurrences accurately.
- Participated in training programs to enhance skills in conflict resolution and safety protocols.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
Clerk
UA Tech
Beaumont, TX
11.2007 - 08.2012
- Minister drug test on probationer's
- Making sure probationer's do their weekly drug test that was in the drug program
- Checking probationer's in to see their officer
- Taking payments for probationer's
- Making sure probation's take care of their CSR hours.
- Maintained accurate records of test results and sample processing.
- Conducted urinalysis tests using automated analyzers and manual methods.
- Ensured compliance with safety and quality control standards in the lab.
- Operated laboratory equipment for sample preparation and analysis.
- Maintained a safe work environment by adhering to all safety regulations and policies.
- Recorded test results accurately on patient charts or in a computer database.
- Followed standard safety protocols when handling hazardous materials and chemicals.
- Conducted proficiency testing on a regular basis to ensure accurate results.
- Performed routine urinalysis laboratory tests, including qualitative and quantitative analysis of urine specimens.
- Collected urine specimens from patients for testing purposes.
Collection Clerk
Conns
Beaumont, TX
05.2007 - 11.2007
- Processed customer payments and updated account records efficiently.
- Communicated with customers to resolve billing inquiries and disputes.
- Maintained accurate documentation of payment arrangements and collections efforts.
- Utilized company software to track overdue accounts and manage collections activities.
- Reviewed account statements for discrepancies and initiated corrective actions promptly.
- Provided excellent customer service while managing sensitive financial information securely.
- Performed skip tracing activities to locate delinquent customers.
- Processed payments through various methods, including cash, checks, and online banking systems.
Assistant Manager
Sun Loan Co
Beaumont, TX
08.2005 - 02.2007
- Obtain and verify application information of individuals applying for a loan. Assist with maintaining customer files, and daily paperwork. Comply with all State and Federal regulations as well as Company Policies.
- Processes payments and maintains up-to-date customer information in the computer system.
- Helps the office reach daily and monthly performance goals by consistently offering renewals and selling referrals.
- Communicate (by phone or by field visit) with delinquent accounts to resolve delinquency. Trace debtors who change residence without notifying creditors to evade payment of bills (skips).
- Maintain individual (balanced) cash drawer, Prepare, proof and make daily bank deposit(s).
- Evaluated loan applications for creditworthiness and compliance with regulations.
- Communicated with clients to assess financial needs and provide suitable loan options.
- Managed loan processing from application through closing, ensuring timely completion.
- Developed strong relationships with clients to foster trust and repeat business.
- Resolved client inquiries and issues related to loan applications and approvals.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Reviewed loan agreements to confirm completeness and accuracy.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Approved or denied loan applications based on established guidelines.
Cashier
Speedy Stop
Beaumont, Tx
08.2001 - 02.2002
- Processed customer transactions efficiently at high-volume convenience store.
- Maintained accurate cash drawer throughout shifts to ensure financial integrity.
- Assisted customers with product inquiries and provided exceptional service.
- Restocked shelves and organized merchandise for optimal presentation.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Correctional Officer
TDCJ
Beaumont, Tx
12.1999 - 08.2001
- Enforced facility rules to maintain order and safety among inmates.
- Conducted regular inspections of premises to ensure security standards were upheld.
- Monitored inmate activities during meals and recreation periods for compliance.
- Responded promptly to incidents, applying de-escalation techniques as needed.
- Documented daily logs of inmate interactions and significant occurrences accurately.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Detected potential threats and quickly defused conflicts.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
Secretary
Guillory Wrecker Service
Beaumont, Tx
12.1996 - 12.1999
- Managed scheduling and appointments for wrecker service operations.
- Coordinated communication between drivers and customers for service requests.
- Maintained accurate records of vehicle maintenance and repairs.
- Processed invoices and payments for services rendered efficiently.
- Organized files and documents to ensure easy access to information.
- Handled customer inquiries and resolved issues promptly and professionally.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Provided administrative support to the Office Manager and other staff members.
Education
Diploma -
West Brook High School
Beaumont, TXSkills
- Intake
- Timesheets
- Office Management
- Spreadsheets/Reports
- Law enforcement
- Report writing
- Records Management
- Database Administrator
- Microsoft Office
- Leadership
- MS Word
- MS Excel
- MS Powerpoint
- MS Outlook
- MS Access
- MS Publisher
- Database Software
- Computer skills
- Security
- Multi-Tasking
- Communication skills
- Data Entry
- Organizational skills
- Front Desk Reception
- Problem Solving
- Sorting
- Filing
- Supervising experience
- Prioritizing
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Correctional Officer
Sam Jacinto co jail
10.2025 - 01.2026
Correctional Lieutenant
Liberty Co Jail
10.2021 - 09.2025
Medical Office Assistant
MD Kids Pediatrics
11.2018 - 06.2021
Correctional Officer
CEC
09.2013 - 01.2019
Clerk
UA Tech
11.2007 - 08.2012
Collection Clerk
Conns
05.2007 - 11.2007
Assistant Manager
Sun Loan Co
08.2005 - 02.2007
Cashier
Speedy Stop
08.2001 - 02.2002
Correctional Officer
TDCJ
12.1999 - 08.2001
Secretary
Guillory Wrecker Service
12.1996 - 12.1999
Diploma -
West Brook High School