Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
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Robin Haak

Fishers,IN

Summary

A committed and diverse business professional with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Credit Analyst

dormakaba USA, Inc
Indianapolis, IN
02.2022 - Current
  • B2B collections with an average of a $7M portfolio spread over 2,000 accounts.
  • Analyze D & B Reports minimizing risk
  • Liaison between internal teams and external customers.
  • Provide an excellent customer experience through quick response and problem solving.
  • Process improvement to enhance efficiency.
  • Escalate communications and negotiations through Google Teams.
  • Monitor weekly and month-end reports reducing bad debt.
  • Executing lien waivers and other legal documents to ensure timely payments.
  • Assign accounts for 3rd party collections.
  • Prepare Final Demand letters and Past Due Notifications.
  • Monitor billing and pay portals.
  • Mentor and train new Credit Analysts for departmental transitions.
  • Cultivate a positive work environment supporting change.

Operations Lead

Amazon Logistics
Indianapolis, IN
08.2020 - 02.2022
  • Launched two Amazon logistics delivery stations in Fort Wayne and Greenfield Indiana.
  • Leading a team to ensure operational processes and procedures are followed efficiently.
  • Meeting workflow and daily production goals.
  • Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
  • Identify and address safety hazards and concerns.
  • Performed daily and weekly company and associate audits.
  • Mentored associates to provide guidance for career growth opportunities.
  • Executed operational plans for peak seasons, ensuring scalability and adaptability.

Business Development Manager

Pure Home Health Care
Zionsville, IN
04.2018 - 08.2020
  • Managed a diversed team of 40+ clinical and administrative staff.
  • Focused on agency branding and marketing.
  • Identified potential clients, built relationships, and negotiated contracts.
  • Analyzed customer feedback to identify areas for improvement in services offered.
  • Executed business strategies to support market growth and return on investment.
  • Performed annual audits; monitoring, coaching, and evaluating staff's performance.
  • Maintained a database of existing customers and prospective leads.
  • Attended conferences and gave presentations to network with potential clients.
  • Developed short-term and long-term vision and strategy to achieve company objectives.

Admissions Recruiter

Anderson University Mba Program
Anderson, IN
11.2016 - 04.2018
  • Provided guidance and support to prospective MBA students in the admissions process.
  • Assisted in the development of recruitment strategies to attract a diverse student body.
  • Exceeded enrollment goals by 25-30% each semester.
  • Implemented strategies to maintain a 98% conversion rate.
  • Responded promptly to inquiries from prospective students via email, phone or office visits.
  • Reviewed student transcripts and test scores for accuracy prior to acceptance decisions.
  • Ongoing personal business relevancy in the corporate world.
  • Led Alumni Association in fundraising activities and events.
  • Developed marketing collateral pieces to enhance awareness and brand awareness through testimonials.
  • Participated in college fairs, multiple open houses, and other events to promote university's MBA program.
  • Customer Relationship Management (CRM) system.
  • Managed expense reports for travel, costs for booth set-up and presentations.
  • Collaborated with the financial aid, faculty, and housing departments for a smooth enrollment process.

Credit Collections Analyst

Roche Diagnostics Corporation
Indianapolis, IN
04.2001 - 11.2016
  • B2B collection activities with a $30M portfolio spread over 450 high value accounts.
  • Weekly monitor of 100-250 outgoing orders with an average of $800K-$5M.
  • Proficient in SAP, Outlook, Microsoft Suite, and Powerpoint.
  • Applied analytical skills, troubleshooting billing inquiries.
  • Monitored customer accounts to ensure compliance with contract terms.
  • Identified potential risks associated with extending credit limits to certain customers.
  • Negotiated payment arrangements with customers to resolve past due balances.
  • Analyzed customer creditworthiness by reviewing financial statements and other documents.
  • Researched issues related to bad debts and charge offs and provided recommendations for resolution.
  • Served as a liaison between field sales representatives, service teams, and contracts.
  • Process Improvement to enhance relationships with hospitals, labs, and physician offices.
  • Monitor month-end reporting, tracking aging receivables and bad debt.
  • Resolved billing issues, preventing order delays through cohesive internal and external relationship building.

Education

MBA - Business Management

Anderson University
Anderson, IN
08-2016

Bachelor's Degree - Organizational Leadership

Anderson University
Anderson, IN
05-2013

Paralegal

University of Indianapolis
Indianapolis, IN

Skills

  • Verbal and written communication
  • Portfolio Management
  • Risk Assessment
  • Credit decision making
  • Negotiation
  • Financial statement review
  • Problem-Solving
  • Excellent Customer Experience
  • Attention to Detail
  • Teamwork and Collaboration
  • Active Listening
  • Report Preparation
  • Goal-Oriented
  • Analytical Thinking
  • Adaptability and Flexibility
  • Proficient in SAP, Microsoft Office, Outlook, Google, South Ware, and Teams
  • Time Management
  • Credit card payment processing
  • Customer Relationship Management (CRM)

Affiliations

  • Walker participant for Team in Training, raising $13K for Leukemia and Lymphoma Society.
  • Walker participant, raising funds for the Komen Breast Cancer Awareness.
  • Mentoring Women at the Women’s Resource Center of Hancock County, Inc.

Accomplishments

  • Served as President of Network of Indy Colleges from January 2017 to April 2018
  • Roche Diagnostics Corporation's High Achievement Award for exceeding the organizations goal by decreasing 83% of bad debt in 2003.

Certification

  • Credit Business Associate Certification through National Association of Credit Management
  • Paralegal Certification from University of Indianapolis

Timeline

Credit Analyst

dormakaba USA, Inc
02.2022 - Current

Operations Lead

Amazon Logistics
08.2020 - 02.2022

Business Development Manager

Pure Home Health Care
04.2018 - 08.2020

Admissions Recruiter

Anderson University Mba Program
11.2016 - 04.2018

Credit Collections Analyst

Roche Diagnostics Corporation
04.2001 - 11.2016

MBA - Business Management

Anderson University

Bachelor's Degree - Organizational Leadership

Anderson University

Paralegal

University of Indianapolis

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Robin Haak