Robin Hamilton
Delray Beach,FL
Summary
Healthcare administration and insurance verification specialist with 10+ years of experience supporting patient access, authorizations, and high-volume scheduling. Known for delivering accurate eligibility verification, resolving coverage issues quickly, and maintaining HIPAA-compliant records. Trusted for strong communication, attention to detail, and improving patient and office workflows.
Overview
11
11
years of professional experience
Work History
Insurance Verification Specialist
Sage Dental
02.2023 - Current
- Executed high-volume insurance verifications for new patients under HMO discount plans and PPOs.
- Meticulous attention to detail
- Maintain a well-organized system of operation with appropriate team members
- Ability to communicate and document all issues and resolutions effectively
Verifier
Ear Nose Throat Associates of South Florida
11.2019 - 03.2020
- Contact the insurance company to determine coverage.
- Contact insured or involved persons to obtain missing information.
- Record insurance policies into PHR.
- Provide customer service to customers/patients.
- Calculate out of pocket amount due.
Authorization Specialist
Jupiter Medical Center
01.2016 - 04.2019
- Responsible for initiating contact with insurance companies for verification and authorization of outpatient services.
- Secure demographic and financial information prior to patient arrival.
- Inform patients of financial liability and provide cross coverage for registration staff.
Education
Medical Billing & Coding Certificate - undefined
MedVance Institute
02.2012
Medical Assistant Certificate - undefined
Ultrasound Diagnostic School
12.2001
High School Diploma - undefined
Spanish River High School
06.1998
Skills
Insurance Verification HMO, PPO, Medicare, Medicaid, Commercial Plans
Prior Authorizations
Patient Registration & Intake
Medical Terminology
Medical Records Management
Customer Service Excellence
Microsoft Office Suite Word, Excel, Outlook
Electronic Health Records EHR/PHR
Scheduling & Appointment Coordination
HIPAA Compliance
Data Entry & Documentation
Critical Thinking & Problem Solving
Team Collaboration
Administrative Support
Timeline
Insurance Verification Specialist
Sage Dental
02.2023 - Current
Verifier
Ear Nose Throat Associates of South Florida
11.2019 - 03.2020
Authorization Specialist
Jupiter Medical Center
01.2016 - 04.2019
High School Diploma - undefined
Spanish River High School
Medical Assistant Certificate - undefined
Ultrasound Diagnostic School
Medical Billing & Coding Certificate - undefined
MedVance Institute