Dasha Alekseeva
Draper
Summary
Dedicated customer service professional with over 10 years of experience in the insurance industry, thriving in fast-paced environments and committed to delivering exceptional service. Expertise in managing diverse communication channels while meticulously documenting customer inquiries and efficiently resolving issues. Strong technical proficiency combined with proven multitasking abilities ensures optimal performance under pressure. Eager to contribute to a collaborative, team-oriented company that values excellence in customer care.
Overview
12
12
years of professional experience
Work History
Medical Insurance Verification Specialist
Reskin Medical
07.2022 - Current
- Verifying patient insurance eligibility, coverage, and benefits prior to appointments or procedures
- Confirming plan details including deductibles, co-pays, co-insurance
- Obtaining and documenting prior authorizations as required
- Creating patient's chart and uploading documentations in the EHR
Patient Care Coordinator
Centauri Health Solutions
08.2021 - 07.2022
- Scheduled patient's for radiology treatment's through EPIC system
- Insurance verification processes and obtaining insurance authorizations
- Obtaining diagnostic information and/or CPT code as necessary to complete the insurance authorization process
- Creating, maintaining and monitoring patient logs and procedures scheduled for assigned physician practice.
Call Center/Case Manager Supervisor
United Health Group
11.2015 - 11.2020
- Managed a team of 15-20 call center agents
- Monitored queues and tracked inbound calls to ensure that due procedures and quality standards are strictly adheres to.
- Maintained HIPAA standards to handle and protect private information
- Provided coaching, bi-weekly one on one's, trained and administrate performance reviews for employees.
- Handled case managers emails to provide medical transportation for patients.
- Handled daily administrative tasks, such as monitoring and approving employee time cards.
- Motivated and encouraged agents through positive communication and feedback.
Ecommerce / Shipping Receiving Clerk
Fishwest Fly shop
01.2014 - 11.2015
- Updated company website with accurate product description and pricing
- Moved products to assigned area in the warehouse
- Retrieved customer orders and packaged for shipment
- Tracked and recorded all incoming shipments.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Education
High School -
Kearns High School
06.2006
Skills
- Insurance Verification & Eligibility
- Medicare, Medicaid, HMO, PPO Plans
- EHR & Insurance Portals
- Communication
- Customer service
- Computer literacy
- Data entry
- HIPAA
- ICD-10
- Organizational skills
- Patient Care
Languages
Russian - Fluent
Timeline
Medical Insurance Verification Specialist
Reskin Medical
07.2022 - Current
Patient Care Coordinator
Centauri Health Solutions
08.2021 - 07.2022
Call Center/Case Manager Supervisor
United Health Group
11.2015 - 11.2020
Ecommerce / Shipping Receiving Clerk
Fishwest Fly shop
01.2014 - 11.2015
High School -
Kearns High School