Enycia Williams
Everise
Fort Worth,TX
4
years of professional experience
Results-driven Scheduling Specialist with proven experience managing high-volume patient appointments in fast-paced healthcare environments. Skilled in optimizing scheduling workflows, reducing conflicts, and improving patient flow using EMR/EHR systems. Strong communicator with the ability to handle high call volumes while delivering exceptional patient service. Dedicated to maintaining HIPAA compliance, data accuracy, and operational efficiency.
Work History
Insurance Verification Specialist
1 Year- Supported HIPAA compliance while handling sensitive patient information during verification process.
- Updated patient records with current insurance policy details.
- Verified insurance benefits promptly before patient procedures or appointments.
- Improved communication between medical staff and patients by explaining coverage and financial responsibilities.
- Managed high-volume insurance verifications within tight timeframes to support efficient medical operations.
- Helped patients understand personalized insurance coverage and benefits.
Insurance Specialist
2 Years- Helped improve patient registration workflows and confirmed insurance eligibility to support uninterrupted healthcare access.
- Helped coordinate clear communication to simplify scheduling and increase patient engagement.
- Helped follow HIPAA protocols to protect patient confidentiality.
- Checked patient insurance records for accuracy to support payment processing and claims.
- Recorded patient interactions and updates in electronic health records for accurate tracking.
- Tracked insurance policy changes to keep patient information current.
- Responded to insurance questions and resolved issues promptly to improve customer satisfaction.
- Processed eligibility, benefits verification, and authorization requests.
Inbound Call Center Representative
11 Months- HIPAA compliance was supported through strong protocol development and enforcement.
- Follow-up efficiency improved through accurate CRM documentation of customer interactions.
- Patient understanding of benefits and coverage expanded through clear insurance guidance.
- Operational efficiency and staff productivity improved through streamlined scheduling processes.
- Patient satisfaction improved through prompt complaint resolution.
- Service delivery improved through close coordination with medical personnel.
Education
High School Diploma
Skills
Appointment Scheduling & Calendar Coordination
Electronic Medical Records (EMR/EHR) Systems
High-Volume Call Management
Patient Registration & Intake
Insurance Verification & Eligibility
HIPAA Compliance & Confidentiality
Customer Service Excellence
Data Entry & Administrative Support
Timeline
Insurance Verification Specialist
Everise
10.2025 - CurrentRead More
Insurance Specialist
Cigna
09.2023 - 09.2025Read More
Inbound Call Center Representative
First Source
09.2022 - 08.2023Read More
Our School High School
High School Diploma
Read More