Adriana Rodriguez
Mesquite,Texas
Summary
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Overview
7
7
years of professional experience
Work History
Insurance Verification Specialist
CGA Weight Loss And Surgical Specalsit
Plano, TX
11.2022 - Current
- Assisted patients with understanding personalized insurance coverage and benefits.
- Utilized an EMR system to schedule new and existing patients.
- Checked for coverage and benefits on specific CPT procedure codes.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Trained new staff on current, correct insurance verification procedures.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and posted co-payments to accounts and maintained records.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
Online Personal Shopper
Walmart
Mesquite, TX
05.2020 - 11.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Documented sales and customer feedback to enable tracking history and maintain accurate records.
- Trained new employees on customer service, money handling and organizing strategies.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Event Staff Member
Pichirillos Events
Dallas, TX
10.2017 - 04.2020
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Assisted with event marketing activities, including creating promotional materials and managing social media campaigns.
- Ran concession stand by preparing food and serving drinks for patrons.
- Inspected tickets and customer IDs, checking for appropriate age requirements.
- Trained new employees in proper theater procedures and policies to achieve employee efficiency.
Education
Associate of Science - Behavioral Sciences
Eastfield College
Mesquite, TXHigh School Diploma -
Mesquite High School
Mesquite, TX05.2019
Skills
- CPT Coding
- Regulatory Documentation
- Financial Counseling
- Payment Scheduling and Collection
- Staff Leadership
- Deductible and Co-Pay Calculation
- Prior Authorization Processing
- Answer Telephones
- Calendar and Appointment Management
- Fluent in English and Spanish
Languages
Spanish
Native or Bilingual
Timeline
Insurance Verification Specialist
CGA Weight Loss And Surgical Specalsit
11.2022 - Current
Online Personal Shopper
Walmart
05.2020 - 11.2022
Event Staff Member
Pichirillos Events
10.2017 - 04.2020
Associate of Science - Behavioral Sciences
Eastfield College
High School Diploma -
Mesquite High School