Summary
Overview
Work History
Education
Skills
Timeline
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WhitNee Watson

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Medical Insurance Verification Specialist

Quest Diagnostics
12.2018 - 09.2022
  • Verified client information by analyzing existing evidence on file.
  • Updated patient records with accurate, current insurance policy information.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Assisted patients with understanding personalized insurance coverage and benefits.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Complied with HIPAA guidelines and regulations for confidential patient data.

Pharmacy Technician

Shop N Save Supermarket(PHARAMACY)
02.2007 - 11.2018
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Education

PHLEBOTOMY CERTIFICATION - Phlebotomy

St. Louis School Of Phlebotomy
Saint Louis, MO
10.2007

Medical Office Assistant - Phlebotomy, Anatomy

Vatterott College - Berkeley
St Louis, MO
06.2007

High School Diploma -

Ritenour Sr. High School
St Louis, MO
05.2005

Skills

  • Analytical Thinking
  • Interpersonal Skills
  • Insurance Billing
  • Order Verification
  • HIPAA
  • Interpreting and Processing Medication Orders
  • Problem-Solving Skills
  • Call Management
  • Computer Savvy
  • Data Entry
  • Scheduling
  • Call Center/Customer Service

Timeline

Medical Insurance Verification Specialist

Quest Diagnostics
12.2018 - 09.2022

Pharmacy Technician

Shop N Save Supermarket(PHARAMACY)
02.2007 - 11.2018

PHLEBOTOMY CERTIFICATION - Phlebotomy

St. Louis School Of Phlebotomy

Medical Office Assistant - Phlebotomy, Anatomy

Vatterott College - Berkeley

High School Diploma -

Ritenour Sr. High School

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WhitNee Watson