Robin Hayes

• Process all aspects of payroll using Dayforce
• Completed payroll and accounting month-end closings to ensure timely reporting and compliance
• Process ACH request
• Stamp and mail paystubs
• Create journal entries for month end
• Research issues with accounts receivable
• Process sales taxes on P-cards
• Coordinated with vendors to obtain updated documents for vendor files, enhancing accuracy and efficiency
• Manage and maintain all files for the Corporate Projects
• Maintain all major project files and expense reports
• Process all major project reports and invoices
• Update calendar for the office and training center
• Managed collection and distribution of mail to streamline office operations and ensure timely communication

• Process all aspects of payroll.
• Run reports to close payroll.
• Enter all new employee information into Paycor.
• Collection of Timesheets from staff to verify and input into Paycor.
• Review and post all invoices to the correct GL codes.
• Enter invoices into MatrixCare.
• Issued checks to vendors to fulfill payment obligations.
• Review Aging reports for facilities AP.
• Train new employees for the AP/Payroll position at different facility locations.
• Do new employee orientation.
• Run background checks on potential employees.
• Verification of insurance benefits for all staff.
• Facilitated open enrollment events, enhancing employee understanding of benefits.
• Maintain all employee files.
• Maintain all Vendor files.
• Process expense reports
• Executed bank reconciliations, ensuring accuracy of financial records.
• Complete month end close.
• Recorded expenditures associated with COVID-related items.
• Created spending reports in Excel to monitor budget adherence.
• Answer all questions for the P&L report monthly.
• Answer phone calls from vendors
• Track employee COVID cards and upload into Paycor.

• Managed MCT billing processes to streamline operations and enhance service.
• Developed MCT billing manual to standardize processes.
• Bill customers for services rendered via TMW and PaperWise using SAP and Bluejay and HUB websites.
• Participated in weekly cash call meetings to address billing concerns.
• Communicate with customers to obtain billing information via phone and outlook.
• Update customer information and billing requirements in TMW.
• Answer all billing related or IT billing related questions for MCT.
• Use Excel to create reports.
• Fax, copy and scan invoices to customers.
• Trained new billing staff for MCT to ensure accurate billing practices.
• Coordinated scheduling of meetings with team members and stakeholders for effective communication.
• Assisted vendors at facility entrance to facilitate smooth entry and communication.

• Process incoming invoices for Publix and Walmart and any transfers from location to location
• Enter all invoices in the Daily Log using EXCEL.
• Enter all invoices for Publix into SharePoint for the guard shack to verify as the driver leaves the premises.
• Answer phones from outside customers and inhouse warehouse staff
• Answer emails from outside vendors and inhouse staff on orders and transfers
• Scheduled pickups for all transfer loads to optimize logistics and ensure timely deliveries.
• Run pick requirements twice a day.
• Scan transfer paperwork and email to the transfer team
• Create pallet reports for each invoice that was released.
• Added purchase order numbers to the Publix and Walmart log daily and moved them to the released column using EXCEL.
• Sign out all Publix drivers when they come to pick up their loaded trucks.
• Compiled packets for orders from Sam’s, Costco, Winn-Dixie, Walmart, and others to facilitate efficient driver loading.
• Run invoices using AS400 and sort all the labels for the loaders to select the products for the invoices.
• Make copies of pallet sheets and cut for the loaders to place on the pallets after loaded.
• Assign doors for the drivers to back into to be loaded if the loader desk is not manned.
• Enter all invoices on the CHEP website.
• Send all invoices to the scanning department daily.
• Hand write Bill of Lading for transfers
• Created, maintained, and filed documents to ensure accurate record-keeping.

• Process incoming credit applications via Storis and Equifax Interconnect
• Email credit application approvals or denials or request for additional information to the stores via Outlook
• Verify identity of customers using OFAC.
• Processed work orders from retail stores regarding account creation issues for customers in Storis, facilitating smoother onboarding.
• Answered calls from retail stores and customers using LIVEVOX to address inquiries and resolve issues.
• Created, maintained, and organized documents to ensure easy access and compliance.

• Post billing, invoices, and credits into QuickBooks
• Processed payroll using ADP to ensure timely employee compensation.
• Process incoming Quotes and Orders via Lotus from Sales email and SHIPSERV and other Ship Chandler websites
• Post Quotes and Orders into Excel for processing
• Email returned quotes to clients via Outlook and SHIPSERV.
• Process any additional requests from the accounting department.
• Created and maintained organized document filing system to enhance accessibility.
• Compiled detailed reports to provide insights into departmental activities.
• Answered incoming phone calls to assist customers with inquiries.
• Check order status via interaction with warehouse staff.

• Assessed eligibility for SNAP, TANF, TCA, and Medicaid in compliance with State of Florida and Federal Government policies.
• Conducted eligibility interviews with customers using internet-based phone systems to gather necessary information.
• Documented and processed cases according to State and Federal guidelines, ensuring accuracy and compliance.

• Processed reimbursement requests for 200 therapists and 4 managers.
• Maintain Therapy Manager Calendars in Outlook
• Book Therapy Manager Appointments and meetings
• Credit card Reconciliations for four Therapy Managers
• Petty Cash request for the therapist for the inpatient hospital
• Book and log classes, trainings, hotels, and flight reservations
• Procured therapy supplies for the Therapy Managers.
• Design new employee manuals for the Therapy Clinical Educator
• Attend hospital councils for Informatics, Retention/Recruitment and Research
• Entered payroll data into Unitime and Kronos for therapists and administrative staff.
• Sit on committee for Amputee Program to become accredited by CARF.
• Supervised administrative assistant team
• Train all new administrative assistants.
• Created promotional materials for fundraising events.

• Determine eligibility using the state of Florida Poverty Income Guidelines for childcare assistance.
• Facilitated Voluntary Pre-Kindergarten registration process for families.
• Determined medical assistance eligibility certification through Florida Kid Care.
• Interview customers for eligibility in and head the ARRA Program.
• Maintain a caseload of 218 cases while seeing walk-in customers.
• Investigated fraud in the School Readiness Program to safeguard resources and maintain program integrity.
• Supervised Family Service Specialist team, enhancing service delivery through effective coordination and staff support.
• Department of Children and Families/Work source Referral Specialist
• Protective Services Specialist
• Developed training manual for new employees to improve onboarding and ensure consistency in service delivery.

• Coordinated Voluntary Pre-Kindergarten registrations, helping families navigate the enrollment process in Florida.
• Assessed eligibility based on Florida Poverty Income Guidelines for childcare assistance, ensuring access for families in need.
• Delivered protective services to at-risk children and families, promoting safety and well-being within the community.
• Department of Children and Families/Work source Referral Specialist

· Fields BMW- Receptionist and Title Clerk

Greeted visitors and clients, creating a welcoming environment.

• Managed incoming calls, directing inquiries to appropriate personnel.
• Scheduled appointments and maintained calendar for office staff.
• Captured high-quality photographs for clients, enhancing event experience and promoting dealership services.

· City of Plant City - Utilities cashier

Processed customer transactions at retail establishment.

• Managed cash register operations and maintained balanced cash drawers.
• Assisted customers with product inquiries and provided exceptional service.
• · The Flyer- Flyer Stuffer

• Closed files, posted checks, completed title work, verified signatures and dates on all forms, and coordinated property pay-offs.
• Conducted title and deed searches to ensure clear property ownership.
• Contacted credit bureaus to remove mortgage from seller’s name.

• Review personal lines surplus policies for Lloyd’s of London, Lexington, and Navigators
• Processed quotes and submitted policy renewals to outside agents, ensuring timely coverage continuation.
• Handled incoming calls from outside agents to address policy inquiries.

• Engaged customers through door-to-door visits and phone calls to build rapport and identify needs.
• Processed claims paperwork for customers to ensure timely resolution of policy claims.
• Processed quotes, reviewed policies for renewal, and submitted renewals to enhance customer retention.

• Answered incoming calls, recorded deposits, and maintained logbooks to ensure accurate tracking and reporting.
• Processed customer payments for insurance policies accurately.
• Processed quotes, reviewed policies for renewal, and submitted renewals to customers, ensuring timely coverage.
• Processed claims paperwork.
• Write multi-line insurance policies.

• Answered high-volume incoming customer calls, providing timely assistance and resolving inquiries effectively.
• Processed customer payments for insurance policies, ensuring accurate transactions and customer satisfaction.
• Process quotes, changes, and payments on auto policies
• Assisted policyholders in completing forms for policy completion.
• Initiate the claims process for customers.

• Conducted follow-up calls for sales, service, parts, and body shop across three dealerships to enhance customer engagement.
• Resolve customer issues, schedule customer appointments and customer warranty follow-up.
• Developed customer survey post-visit to gather feedback and improve service delivery.
• Maintained logs for Five Star Program for Chrysler and coordinated with Chrysler officials to ensure compliance and quality.
• Designed, composed correspondences for upcoming promotions and events.
• Managed communications by faxing, filing important documents, and emailing updates to team members.
• Generate daily reports using the ADP system.

• Managed accounts receivables and payables, overseeing warranty follow-ups and title work for timely processing.
• Balance cash drawer, make deposits and balance general ledger.
• Take payments on service, sales, parts, and body shop invoices using AS400 system.
• Verified and reconciled invoices with departmental copies, ensuring accurate data entry into ADP system.
• Generated daily financial reports using ADP system to support management decision-making.
• Ensured timely submission of timecards for payroll processing.