ROBIN INGE
Electra,USA
Summary
Proficient in dynamic environments, demonstrating adaptability to sudden changes. Quick learner with a strong capacity for acquiring and applying new knowledge. Committed to ongoing professional development and effective change management.
Overview
16
16
years of professional experience
Work History
Attendance Clerk II &II & II
WFISD
Wichita Falls, TX
01.2023 - Current
- Executed precise data entry tasks, inputting records daily with minimal errors.
- Maintained meticulous attention to detail while verifying data completeness and accuracy.
- Developed standardized procedures for data entry, enhancing overall operational efficiency.
- Collaborated with team members to ensure timely completion of data entry projects.
- Managed confidential information with strict adherence to security protocols.
- Identified and reported discrepancies in data entries to supervisors for resolution.
- Responded to internal inquiries regarding data integrity and clarification of records.
- Organized electronic and physical filing systems for efficient document retrieval.
Claims Technician
Kelly Services/HCSC Blue Cross & Blue Shield
06.2022 - 01.2023
- Reviewed and processed medical claims for accuracy and compliance with insurance guidelines.
- Evaluated medical bills against policy terms and conditions prior to authorizing payments.
- Analyzed claim trends in order to identify areas of improvement in the processing system.
- Maintained accurate records of all claims activity in the database system.
- Investigated complex claim issues through analysis of medical records and billing information.
- Collaborated with healthcare providers to acquire necessary documentation for claim resolution.
- Identified fraudulent activities and billing errors through detailed claims data analysis.
- Utilized CPT, ICD-10, and HCPCS coding systems to assign correct reimbursement codes.
- Maintained high productivity while processing large volumes of claims, meeting quality standards.
- Verified patient eligibility and coverage benefits prior to claim submission for audit accuracy.
- Followed up with payers to ensure timely resolution of outstanding claims and identified cost-saving opportunities.
Administrative & Personal Assistant
Interconnections INC
Oklahoma City, OK
07.2021 - 04.2022
- Managed complex calendars, resolving scheduling conflicts and ensuring organized appointments.
- Coordinated domestic and international travel arrangements, including flights and accommodations.
- Screened communications, prioritized urgent matters, and maintained confidentiality of sensitive information.
- Handled patient check-in/check-out processes, scheduled appointments, and optimized provider schedules.
- Organized company events, maintained inventory of office supplies, and created efficient filing systems.
- Provided administrative support for board meetings and managed expense reports.
- Spearheaded office relocation project, developed training manuals, and ensured consistent procedures.
- Greeted visitors professionally and responded to requests from internal and external customers.
Data Entry Assistant
Spartan Companies
Kermit, TX
08.2020 - 06.2021
- Entered and verified data into company database, ensuring accuracy and integrity.
- Conducted regular audits to identify and correct discrepancies in data records.
- Managed large data volumes under tight deadlines while maintaining attention to detail.
- Collaborated with team members to prioritize tasks and enhance workflow efficiency.
- Monitored automated processes to detect potential errors and ensure proper functioning.
- Answered inquiries regarding program guidelines, policies, and procedures for stakeholders.
- Maintained confidentiality of sensitive information to uphold data security standards.
- Performed routine backups to preserve data integrity and prevent loss.
Administrative Assistant
Intrepid Potash
Carlsbad, New Mexico
04.2019 - 08.2020
- Managed executive calendars, scheduling appointments, meetings, and travel arrangements efficiently.
- Coordinated company events, conferences, and team-building activities to enhance employee engagement.
- Supported onboarding processes while managing expense reports and facilitating communication with stakeholders.
- Arranged complex travel itineraries and off-site events, assisting in financial report preparation.
- Provided administrative support for board meetings and collaborated on special projects effectively.
- Demonstrated proficiency in Microsoft Office Suite while overseeing vehicle fleet operations and compliance.
- Organized catering services, secured venues, and ordered promotional materials for special events.
- Maintained office supplies inventory by monitoring stock levels and placing orders as necessary.
Turnaround Administrative Assistant
Dow Chemical Company
Deer Park, Texas
05.2018 - 11.2018
- Managed production schedules and coordinated cross-functional teams to ensure timely project completion.
- Assisted with production reports, data entry, and KPI monitoring to optimize processes.
- Provided administrative support, including scheduling meetings and distributing notes.
- Handled office supplies inventory and prepared reports and presentations using Microsoft Office Suite.
- Conducted safety inspections, maintained incident records, and implemented a behavior-based safety program.
- Collaborated with external agencies for safety compliance and developed training programs to enhance workplace safety.
- Composed written correspondence, including letters, memos, reports, and presentations, as required by management.
- Facilitated communication between departments and assisted with special event planning, including catering and venue arrangements.
Administrative Assistant
North Texas State Hospital
Wichita Falls, Texas
12.2011 - 12.2017
- Managed executive calendars and travel arrangements while preparing and editing documents and reports.
- Maintained office supplies inventory and established efficient filing systems.
- Screened communications, assisted with onboarding, and ensured confidentiality in managing executive expense reports.
- Acted as liaison for effective communication, organized complex travel itineraries, and supported board meetings.
- Prepared Monthly, Bi-Annual &Annual reports, in accordance with Joint Commission rules and regulations, in connection with accreditation processes and tracking audits for compliance verification.
- Collaborated on quality issue resolution and performed root cause analyses to enhance patient safety.
- Greeted visitors professionally, responding to inquiries and directing them accordingly.
- Coordinated mailings, sorted correspondence, and prepared packages for shipping via various services.
Administrative Assistant II
Vernon College
08.2009 - 11.2011
- Managed executive calendars, scheduled meetings, and coordinated travel arrangements for seamless operations.
- Maintained confidential files with high accuracy for efficient retrieval and managed office supplies to support workflow.
- Screened incoming communications, prioritized responses, and organized logistics for company events and conferences.
- Facilitated new employee onboarding by preparing orientation materials and conducting facility tours.
- Created filing systems and collaborated with cross-functional teams to ensure timely project execution.
- Organized meetings and upheld a professional office environment through cleanliness and organization.
- Greeted guests, providing exceptional customer service while training new front desk personnel on protocols.
- Guided prospective students through college admissions processes, including applications, deadlines, and financial aid options.
Education
Associate of Applied Science - Legal Studies
Grayson County College
Denison, TX05-2002
Skills
- Data Entry
- RAEWEE
- Microsoft 365 Suite
- Student Enrollment
- Phone Etiquette
- Organization Skills
- Typing
- Problem Solving
- Scheduling
- Time Management
- Records Management
- Travel Arrangement
- Event Planning
- Communication
- Call Handling
- Meeting Coordination
- Calendar Management
- Correspondence Management
- Presentation & Public Speaking
- Project Management
- Billing
- Cash Handling
- SOP writing
- Safety & Quality Management
- Data entry
- Record maintenance
- Claims processing
- Scheduling appointments
- Time management
- Attendance records oversight
- Special projects
- Records retention
- Microsoft office
- Multi-line phone systems
- Administrative support
- Research skills
References
- Patricia Chastain, 254-833-4138, P.chastain@yahoo.com
- Wendy Moulds, 254-412-9557, wmoulds@wfisd.net
- Wenona Jones, 405-816-2844, wenonasellshomes@gmail.com
- Dan Lyon, 940-640-2164, danhlyon@gmail.com
Languages
English
Timeline
Attendance Clerk II &II & II
WFISD
01.2023 - Current
Claims Technician
Kelly Services/HCSC Blue Cross & Blue Shield
06.2022 - 01.2023
Administrative & Personal Assistant
Interconnections INC
07.2021 - 04.2022
Data Entry Assistant
Spartan Companies
08.2020 - 06.2021
Administrative Assistant
Intrepid Potash
04.2019 - 08.2020
Turnaround Administrative Assistant
Dow Chemical Company
05.2018 - 11.2018
Administrative Assistant
North Texas State Hospital
12.2011 - 12.2017
Administrative Assistant II
Vernon College
08.2009 - 11.2011
Associate of Applied Science - Legal Studies
Grayson County College
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