Robin Jones
Tulsa,OK
Summary
Experienced manager and trainer. Dynamic leader and problem-solver with a track record of enhancing customer satisfaction.Skilled in managing both consumer and commercial accounts for timely collections.
Overview
17
17
years of professional experience
Work History
CX Representative
Airgas, an Air Liquide
Tulsa, OK
04.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Credit Analyst
Volt-Hilti North America
Tulsa, OK
09.2023 - 04.2024
- Monitored existing portfolios for compliance with credit policies and exposure limits.
- Communicated regularly with borrowers throughout the application process.
- Reviewed loan applications for accuracy and completeness before submitting them for approval.
- Analyzed customer payment histories to assess credit risk profiles.
Collections Account Manager
JNR Adjustment-Remote
Tulsa, OK
09.2018 - 09.2023
- Managed a portfolio of delinquent accounts and implemented strategies to reduce delinquency.
- Answered customer questions regarding account discrepancies or problems.
- Conducted skip tracing activities to locate customers who had not responded to collections efforts.
- Ensured compliance with applicable laws related to debt collection practices.
Sr. Manager
Attorney Ross Gelfand
Roswell, GA
01.2008 - 09.2018
- Delegated work to staff, setting priorities and goals. Planned and delivered training sessions
- Created detailed reports on project progress for senior management review.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, and delegating tasks.
- Provided support and guidance to colleagues
Education
High School Diploma -
Catskill High School
Catskill, NY06-1977
Some College (No Degree) -
Tuskegee University
Tuskegee, ALSkills
- Supervision and leadership
- Problem solving skills
- Self-Directed ,Customer relations
- Excel,Actions on Google
- Strong organizational skills
- SAP systems
Timeline
CX Representative
Airgas, an Air Liquide
04.2024 - Current
Credit Analyst
Volt-Hilti North America
09.2023 - 04.2024
Collections Account Manager
JNR Adjustment-Remote
09.2018 - 09.2023
Sr. Manager
Attorney Ross Gelfand
01.2008 - 09.2018
High School Diploma -
Catskill High School
Some College (No Degree) -
Tuskegee University
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