Robin Kaney
Haverford,PA
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention.
Overview
43
43
years of professional experience
Work History
Front Office Manager
Dr. Stuart M Gutsche DMD
Paoli, PA
05.2008 - 01.2023
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
- Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
- Assisted in the preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
- Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
- Developed a comprehensive appointment scheduling system, minimizing conflicts and ensuring timely service for all clients.
- Implemented an organized filing system, facilitating quick access to important documents and improving overall productivity.
- Trained new staff members on company policies and procedures, promoting adherence to established guidelines and fostering a positive work environment.
- Utilized advanced software tools to manage client data securely while maintaining confidentiality standards.
- Contributed to revenue growth by upselling additional services or products whenever possible during client interactions.
- Facilitated swift resolution of billing discrepancies by liaising with accounting teams internally or directly contacting customers when necessary.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Substitute Teacher
Haverford School
Haverford
09.2007 - 06.2008
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Provided instruction for students in core subject areas.
Director of Operations
John Wanamaker Department Stores
Philadelphia, PA
01.1984 - 05.1988
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
Buyer
John Wanamaker Department Stores
Philadelphia, PA
12.1979 - 05.1984
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Established relationships with vendors to secure competitive pricing and discounts.
- Prepared and analyzed reports to track inventory and purchasing trends.
Education
Master of Science - Teaching
Cabrini University
Wayne, PABachelor of Science - Business Management
Syracuse University
Syracuse, NYSkills
- Effective Multitasking
- Workflow Optimization
- Customer Service
- Customer Relations
- Scheduling and calendar management
- Administrative Skills
- Issue handling
- Oral and writing communication
- Data Entry
- Records Management
- Reservation Management
- Effective Planning
- Decision-making capabilities
- Schedule Management
- Administrative Support
- Conflict Management
- Schedule Coordination
- Complaint Handling
- Financial Reporting
Timeline
Front Office Manager
Dr. Stuart M Gutsche DMD
05.2008 - 01.2023
Substitute Teacher
Haverford School
09.2007 - 06.2008
Director of Operations
John Wanamaker Department Stores
01.1984 - 05.1988
Buyer
John Wanamaker Department Stores
12.1979 - 05.1984
Master of Science - Teaching
Cabrini University
Bachelor of Science - Business Management
Syracuse University