ROBIN KASITZ

• Review and revise policies and procedures to support operating performance and fuel growth. Serve as partner to
  leadership as part of streamlining departmental efforts. Obtain Fannie / Freddie tickets and develop builder division
  across multiple states.

Served in leadership role for this direct-to-consumer retail mortgage lender. Developed operating policies, procedures, and quality control guidelines; maintained compliance to facilitate growth. Directed staff efforts, managed workflow, and ensured accurate documentation aligned with investor and company guidelines. Expanded duties from compliance and
underwriting to include documentation, funding, and post-closing in first 2 years of hire.
• Averted over $1.7M in fines by validating state compliance through alternative documentation for 5,419 loans,
necessitating refunds on only 101 loans totaling $13,700.
• Streamlined loan operation processes, achieving 24-hour turnaround for disclosures, closing, and funding, with
underwriting completed within 24-48 hours.
• Implemented role-based autonomous automation, integrating end-to-end loan manufacturing process. Deployed
Bots™ to replicate and enhance operations tasks, increasing efficiency and accuracy.
• Drove initiatives to facilitate growth from closing $400M in mortgages in 2010 to nearly $4B in 2020.
– Applied technical acumen to introduce systems and process automation to facilitate success as company
continued to expand.
• Created loan disclosure department resulting from regulatory changes in 2015.
– Decreased variances and minimized risk and cost based on errors in disclosure documents.
– Hired and oversaw team of 6 that has now grown to 14 people. Conducted training on TILA-RESPA
Integrated Disclosure [TRID] rule.
– Evaluated opportunities to introduce artificial intelligence [AI] to achieve economies of scale, remove cost
from operations, and allocate resources to other business areas.
• Identified and pursued opportunities to streamline operations and doubled employee base from 400 to 800 to
meet and maintain mortgage servicing levels over time.
• Initiated effort to offshore conventional loan business that averaged 700 units in underwriting alone and enabled
loans to move through system 24 / 7, saving hundreds of thousands of dollars.
• Pursued development of correspondent business channel, which included creating selling guide, marketing
agreement, and master correspondent agreement.
– Collaborated with IT department to build system that will facilitate channel operations.