Robin Kemp

High-energy Certified Guest Room Attendant experienced in promoting customer satisfaction through exceptional service. Demonstrated commitment to delivering positive and memorable experiences for every customer while leveraging strong customer service, multitasking, and time management skills.

• Excellent customer service skills
• Familiar with health and Safety codes and standards
• Able to work in flexible schedules according to the requirements
• Demonstrated a top level of professionalism in housekeeping field
• Able to work under pressure and within time frames specially during peak rush hours
• Work collaboratively with the whole housekeeping team members
• Able to move, twist, bend and reach high furniture
• Able to work with minimum supervision and listen and follow all verbal and written directions

• Responsible for the overall cleanliness and sanitation of the residents rooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides, polished room decorations, appliances and vacuumed furniture.
• Changed linen and made beds. Cleaned showers, tubs, sinks and bathroom items; removed used guest amenities and trash. Replenished guest amenities and supplies.
• Utilized cleaning supplies and equipment to provide a safe and sanitary environment for all guest and staff.
• Performed cleaning of assigned guest units and ensured to stock and maintains housekeeping carts and storage rooms and assisted the guest for their requirements.
• Addressed guest's needs and concerns in a pleasant and professional manner. Repeatedly assigned as a personal attendant for multiple V.I.P.s and celebrities throughout their stay at the property.
• Contributed and assisted in implementing a new training process and policies.
• Inspected rooms for safety hazards and for the operating condition of equipment and reported to maintenance.
• Trained and certified to work in OSHA safety procedures and policies including blood borne pathogens.
• Arranged for the provision of extra room furniture, beddings, linen, and other special amenities for guests needs including guest with disabilities.
• Skilled in using itouch devices to manage work assignments, report maintenance issues and guest preferences. Maintained list of vacant rooms that required housekeeping attention before the arrival of new guests.