Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Mason

Port St Lucie,FL

Summary

Dynamic professional with a proven track record at Island Beach Resort, excelling in housekeeping and customer service. Demonstrated expertise in maintaining sanitary environments and optimizing workflows. Known for reliability and effective communication, ensuring guest satisfaction and compliance with safety protocols. Proficient in document review and permit processing, enhancing operational efficiency.

Overview

22
22
years of professional experience

Work History

Housekeeper

Island Beach Resort
01.2025 - 04.2025
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.

Driver

Heyl Truck Line
08.2011 - 01.2025
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Obtained signatures from customers upon delivery of goods.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
  • Participated in safety training and workshops, applying learned techniques to daily driving practices.

Building Department Support Technician

Martin County Board of County Commissioners
03.2003 - 08.2011
  • Provided excellent customer service to applicants during the permitting process, resulting in positive feedback and increased satisfaction ratings.
  • Collaborated with architects, engineers, contractors, and homeowners to address project concerns or changes during the permitting process effectively.
  • Conducted thorough reviews of permit applications for compliance with local, state, and federal regulations, ensuring public safety and environmental protection.
  • Managed high-volume caseloads while maintaining strict deadlines for permit issuance, contributing to department productivity goals.
  • Leveraged advanced knowledge of permitting software to optimize workflows and enhance data accuracy within the department.
  • Performed routine data entry or document management.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Informed customers by mail or telephone of additional steps needed to obtain licenses.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.

Education

GED -

Palm Beach Community College
West Palm Beach, FL

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Time management
  • Valid Driver's license
  • Multitasking efficiency
  • Computer software proficiency
  • Professionalism and integrity
  • Telephone etiquette awareness
  • Permit processing proficiency
  • Document review
  • Multitasking Abilities
  • Reliability
  • Organizational skills
  • Excellent communication
  • Effective communication
  • Money handling
  • Verbal communication
  • Public service
  • File management
  • Written communication

Timeline

Housekeeper

Island Beach Resort
01.2025 - 04.2025

Driver

Heyl Truck Line
08.2011 - 01.2025

Building Department Support Technician

Martin County Board of County Commissioners
03.2003 - 08.2011

GED -

Palm Beach Community College

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