Robin Kenney

• Oversaw product return and exchange processes, ensuring adherence to company policies.
• Established strong relationships with vendors, facilitating smooth communication for effective resolution of return-related issues.
• Enhanced customer satisfaction levels by promptly addressing inquiries regarding product returns, issuing timely refunds or exchanges as needed based on company policies.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
• Updated and maintained databases to track shipments and inventory.

Retrieved cell phones as a reverse logistics agent for multiple company's

• took payment over the internet/phone for residential internet customers
• Remotely installed modems for Comcast business customers
• updated records accurately