Robin Kunjukrishnan Raj
Watford
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Night Receptionist
Kents Hill Park Training & Conference Centre (Compass Group)
10.2023 - Current
- Resolved guest issues and maintained positive relationships with guests to build rapport and retention.
- Assisted end of the day process in property management software OPERA (PMS System).
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Liaised with our F&B staff to achieve duty objectives.
Assistant Team Manager
JEK Consultancy Ltd
08.2022 - 08.2023
- Worked with RSR Global and recruited team members for Hospitality and F&B roles.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Managed client database, including planning, organizing, prioritizing tasks, and monitoring recruitment progress.
- Analysed team performance data to provide meaningful insights, enabling informed decision-making.
Trainee in Freight Forwarding Department
Aiwa Shipping and Logistics
05.2018 - 11.2018
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
Education
MBA - Logistics and Supply Chain Management
University of Bedfordshire
06.2022
Post Graduate Diploma - Logistics and Supply Chain Management
Reliant Intitute of Logistics
07.2019
Diploma - Logistics and Supply Chain Management
Mithra Institute of Logistics And Supply Chain Engineering
05.2018
Bachelor of Arts - English Literature
Sree Narayana College
05.2017
Skills
- Night Auditing
- Clerical Support
- Administrative Support
- Guest Relations
- Safety Protocols
- Coordinate Housekeeping
- Records Maintenance
- System Updates
- Inventory Oversight
- Problem-Solving Skills
Certification
- Fire Safety, Compass Group
- PCI Compliance, Compass Group
- Compass Food Hygiene- Level 2, Compass Group and Luton Primary Authority - 28/10/2023
- Health and Safety for Caterers, Compass Group
Timeline
Night Receptionist
Kents Hill Park Training & Conference Centre (Compass Group)
10.2023 - Current
Assistant Team Manager
JEK Consultancy Ltd
08.2022 - 08.2023
Trainee in Freight Forwarding Department
Aiwa Shipping and Logistics
05.2018 - 11.2018
MBA - Logistics and Supply Chain Management
University of Bedfordshire
Post Graduate Diploma - Logistics and Supply Chain Management
Reliant Intitute of Logistics
Diploma - Logistics and Supply Chain Management
Mithra Institute of Logistics And Supply Chain Engineering
Bachelor of Arts - English Literature
Sree Narayana College
- Fire Safety, Compass Group
- PCI Compliance, Compass Group
- Compass Food Hygiene- Level 2, Compass Group and Luton Primary Authority - 28/10/2023
- Health and Safety for Caterers, Compass Group
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